Service Designer

3 weeks ago

Brisbane, Australia Suncorp Group Full time

**Permanent opportunity**:

- **Brisbane location**:

- **Leverage your design capability skills to enhance Suncorp customer experience**

**The Role**

The Digital CX & Strategy Team is committed to supporting the wider business to design and build desirable, feasible and viable customer experiences, as well as lead digital best practice using creative imagination and technical know-how.

The Service Designer will contribute to the discovery, design and elevation of our digital customers experiences pain points, opportunities and future state experiences.

This capability addition to the digital eco-system will be enhance how the Digital team and Suncorp Bank more broadly thinks about and applies customer centric design methodology

**What you’ll be doing**
- Contribute to the design of key customer experiences by working alongside multidisciplinary teams (e.g. digital customer distribution teams, product, legal etc), you will investigate and validate proposed solutions, focusing on digital capability and customer experience
- Create and maintain digital customer journey maps, service blueprints, personas and influence roadmaps and delivery pipeline
- Develop practices for re-use and digital capability growth. Including contributing to the CX and innovation Mastery Framework, Learnings library to increase customer centric design best practice
- Be actively involved in the discovery and validation of customer problems, testing of concepts, participating in and managing the testing and reporting of design concepts (prototypes)
- Support your leader and the Delivery Teams with reporting and monitoring of solutions, particularly digitally-led initiatives, while maintaining focus on the customer and alignment to the intent of the solution

**What you’ll bring to the role**
- Tertiary qualifications in Design, Business, ecommerce, information technology or related discipline - _Desired_
- Demonstrated experience in Business, UX Design, Experience Design, Design Thinking or related fields
- Professional experience in product or service design using HCD principles. Minimum 3 years+ - _Mandatory_
- Previous or current experience in Financial Services or in a similar role - _Desirable_
- Experience working with tools such as Figma, Miro and Analytics e.g. Adobe Analytics (Desirable)

**What we can offer you**
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products

Employee benefits | Suncorp Group

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
- At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 03 Apr 2023 AUS Eastern Standard Time
**Applications close**: 17 Apr 2023 AUS Eastern Standard Time

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