Customer Banking Specialist

3 weeks ago

Canberra, Australia Commonwealth Bank Full time

You are passionate about helping customers turn their financial dreams into reality
- We are a customer and community focused network of branch colleagues
- Together we can create brilliant customer experiences that matter

**Roster 21 hours per week**:

- Monday: 9:15am-4:15pm
- Tuesday: 9:00am-4:15pm
- Wednesday: 9:00am-1:15pm
- Friday: 9:15pm-1:15pm

**See yourself in our team**

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

**Do work that matters**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**More specifically you will**:

- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

**We’re interested in hearing from people who**
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 27/02/2023

  • Customer Banking Specialist

    6 days ago

    Canberra, ACT, Australia Commonwealth Bank Full time

    Enjoy a high-performing and encouraging environment Collaborate as a team to achieve the best customer outcomes**20 hours per week:Monday Friday : 11.00am 3.00pm**Do work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We...

  • Customer Banking Specialist-belconnen

    4 weeks ago

    Canberra, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality- We are a customer and community focused network of branch colleagues- Together we can create brilliant customer experiences that matter Roster 20 hours per week: - Monday: 9:00am-4:15pm- Tuesday: 9:30am-2:00pm- Thursday: 9:30am-2:00pm- Friday: 12:00pm-4:30pm See yourself...

  • Customer Banking Specialist-canberra

    4 weeks ago

    Canberra, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality- We are a customer and community focused network of branch colleagues- Together we can create brilliant customer experiences that matter Roster 20 hours per week: - Monday: 10:00am-2:00pm- Tuesday: 10:00am-2:00pm- Wednesday: 10:00am-2:00pm- Thursday: 10:00am-2:00pm- Friday:...

  • Customer Banking Specialist

    4 weeks ago

    Canberra, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **Part Time 30.25 hours** - **Monday: 9.15am - 4.15pm** - **Tuesday - Friday: 9.30am - 4.15pm** **See yourself in our team** The...

  • Customer Banking Specialist

    2 weeks ago

    Canberra, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **Part Time 20 hours based in Queanbeyan Branch** - **Monday to Friday: 12.15pm - 4.15pm** **See yourself in our team** The Retail...

  • Customer Banking Specialist

    1 day ago

    Canberra, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **Part Time 30.25 hours** - **Monday: 9.15am - 4.15pm** - **Tuesday - Friday: 9.30am - 4.15pm** **See yourself in our team** The...

  • Customer Banking Specialist

    3 weeks ago

    Canberra, Australia Commonwealth Bank Full time

    Enjoy a high-performing and encouraging environment - Collaborate as a team to achieve the best customer outcomes**20 hours per week: - Monday - Friday : 11.00am - 3.00pm **Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business...

  • Customer Banking Specialist- Queanbeyan, Nsw

    3 weeks ago

    Canberra, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter **Roster 38 hours per week**: - Monday: 8:30am - 4:40pm - Tuesday:8:30am - 4:40pm - Wednesday:8:30am - 4:40pm - Thursday:8:30am - 5:35...

  • Business Banking Manager

    3 weeks ago

    Canberra, Australia ANZ Banking Group Full time

    **Req ID**: 47596 **Department**: AC Small Business Banking **Division**: Australia Commercial **Location**: Canberra About the role At ANZ, our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home,...

  • Banking Consultant, Manuka Act

    2 months ago

    Canberra, Australia ANZ Banking Group Full time

    About the role Build a rewarding career in an innovative, fast paced and collaborative environment Unique opportunity to be a vital part of the team transforming ANZ for the future. Interested? An intense passion and curiosity for people, their needs and wants, putting them at the centre of everything you do **Role Location**: 33 Bougainville Street, Manuka...

  • Banking Consultant, Tuggeranong Act

    2 months ago

    Canberra, Australia ANZ Banking Group Full time

    About the role - Build a rewarding career in an innovative, fast paced and collaborative environment - Unique opportunity to be a vital part of the team transforming ANZ for the future. Interested? - An intense passion and curiosity for people, their needs and wants, putting them at the centre of everything you do **Role Location**: Tuggeranong Hyperdome,...

  • Banking Consultant, Manuka Act

    3 weeks ago

    Canberra, Australia ANZ Banking Group Full time

    About the role Build a rewarding career in an innovative, fast paced and collaborative environment Unique opportunity to be a vital part of the team transforming ANZ for the future. Interested? An intense passion and curiosity for people, their needs and wants, putting them at the centre of everything you do **Role Location**: 33 Bougainville Street, Manuka...

  • Banking Consultant, Tuggeranong Act

    3 weeks ago

    Canberra, Australia ANZ Banking Group Full time

    About the role - Build a rewarding career in an innovative, fast paced and collaborative environment - Unique opportunity to be a vital part of the team transforming ANZ for the future. Interested? - An intense passion and curiosity for people, their needs and wants, putting them at the centre of everything you do **Role Location**: Tuggeranong Hyperdome,...

  • Banking Officer

    2 months ago

    Canberra, Australia Reserve Bank of Australia Full time

    Impactful work that helps make a difference to the Australian people.- Initial 12-month employment contract.- Convenient Canberra CBD Location. Reserve Bank of Australia is looking for a Bank Officer for our Canberra Branch. Working as part of a small team you will respond to a range of customer enquiries and perform a variety of administrative duties. In...

  • Banking Officer

    9 hours ago

    Canberra, Australia Reserve Bank of Australia Full time

    Impactful work that helps make a difference to the Australian people.- Initial 12-month employment contract.- Convenient Canberra CBD Location. Reserve Bank of Australia is looking for a Bank Officer for our Canberra Branch. Working as part of a small team you will respond to a range of customer enquiries and perform a variety of administrative duties. In...

  • Specialised Banking Manager, Transaction Banking

    3 weeks ago

    Canberra, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: ACT- Canberra region **“#LI-DNI”** - **Make your impact and put the customer at the heart of everything you do**: - **Utilise your deep Transactional Banking expertise and industry knowledge**: - **An opportunity to work for a growing business that’s focused on simplification for our customers while...

  • Banking Consultant, Canberra District Act

    3 weeks ago

    Canberra, Australia ANZ Banking Group Full time

    About the role Build a rewarding career in an innovative, fast paced and collaborative environment Unique opportunity to be a vital part of the team transforming ANZ for the future. Interested? An intense passion and curiosity for people, their needs and wants, putting them at the centre of everything you do At ANZ our purpose is to shape a world where...

  • Specialised Banking Manager, Transaction Banking

    6 days ago

    Canberra, ACT, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: ACT- Canberra region"#LI-DNI"- Make your impact and put the customer at the heart of everything you do:Utilise your deep Transactional Banking expertise and industry knowledge:- An opportunity to work for a growing business that's focused on simplification for our customers while supporting individual growth and...

  • Customer Service Consultant

    2 weeks ago

    Canberra, Australia TR3 Recruitment Full time

    Are you a customer service superstar looking for a flexible opportunity with one of Australia’s largest banks? YOU | Bring your experience and passion for customer service excellence to this excellent opportunity to work in a customer focussed, retail banking environment. Your positive attitude, ability to liaise confidently with customers and build...

  • Customer Relations Specialist

    3 weeks ago

    Canberra, Australia Suncorp Group Full time

    **Join our Personal Injury Team for an exciting opportunity as a CTP Customer Relations Specialist, they are devoted problem solvers dedicated to getting the right outcomes for their customers.**: - **Hybrid working, flexible start times and the autonomy and freedom to plan your day.**: - **12-month contract opportunity based in Sydney or Canberra.** We...