Agile Coach

3 weeks ago

Canberra, Australia Australian National University Full time

**Title**: Agile Coach

**Division**:Information Technology Services

**Classification**: Senior Manager 1

**Salary package**: Competitive remuneration package including 17% superannuation

**Term**:Full Time, Fixed Term up to two (2) years

**Location**: Acton, Canberra (opportunity for flexible working)

**Closing Date**: 23 June 2024
- Foster an Agile mindset and culture, champion continual improvement practices, and help build our delivery capability within the ITS Division
- Help the University embark on the most significant digital transformation in our history
- Enjoy an inclusive and diverse workplace with access to flexible working arrangements and an excellent work life balance

**About the Role**
The Agile Coach is a senior Agile expert in the Information Technology Services (ITS) department. Agile Coaches work as part of the Agile Coaching Chapter in the Lean Agile Centre of Excellence (LACE) team in ITS to introduce and support modern ways of working which align with the new ITS operating model, including uplifting maturity in Agile and DevOps practices.

The Agile Coach will support cross-functional delivery and operational teams across several Groups within ITS to uplift their delivery capability, by introducing an Agile mindset and embedding Agile principles and values in their approaches. As these Groups support critical IT services for the University, there will be a particular focus on continual improvement, reduction in technical debt, and service delivery excellence.

The Agile Coach will provide coaching support across three key tracks including delivery enablement, team growth, and individual growth. They will assist in providing leadership, guidance, and direction to teams and their members, in collaboration with the Delivery and DevOps Chapters. Agile Coaches take an evidence-based approach to understanding and uplifting the maturity across their teams and will co-create and enact action plans with teams and Value Stream/Group Leads to improve this maturity.

**Key Duties**:

- Prepare and run health radars with Value Streams or Enabling Groups and teams, using data and insights to identify areas of low maturity and create coaching plans to grow capability, continually improve, and experiment with new approaches
- Create and deliver relevant training and documentation on Agile concepts, frameworks, techniques and toolsets, to address identified gaps or build on foundational knowledge to help teams level up
- Plan and facilitate core ITS Portfolio and Group events that align with the ITS operating model, including scaled Horizon Planning and Review activities, Scrum of Scrum sessions, Retrospectives and Showcases (in partnership with Group & Delivery Leads)
- Assist in creating and maintaining key delivery artifacts in line with the Lean Portfolio Management framework, including Objectives and Key Results (OKRs), Strategic and Horizon Plans, and Dashboards (in partnership with Group & Delivery Leads)
- Contribute towards a healthy organisational culture within ITS, which includes championing our ITS Values and promoting innovation, transparency and accountability at all levels

**About You**
- Significant experience in supporting ITS teams, particularly enabling or operational teams, to achieve high quality outcomes and excellence in service delivery
- Familiarity with relevant toolsets (e.g. Atlassian Jira and Confluence) and metrics to support Agile work practices
- Proven ability to form excellent working relationships with business stakeholders and sponsors as well as with key ITS staff such as Value/Stream Group Leads and Chapter Leads to partner effectively to help drive change.

**About Us**
ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

**About ITS**: Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals: a student experience equal to the world’s best, and research that transforms society and creates national capability. ITS is responsible for the University’s digital ecosystem and is leading the delivery of the Digital Master Plan, a 10-year strategic roadmap for the transformation of the University’s digital capability.

**Digital Transformation**: Informed by extensive consultation with ANU students and staff, the ANU Digital Master Plan (DMP) is a 10-year vision to transform the way our University does business - how we work and think. Our digital future will transform the experience of ANU fo

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