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Sales & Service Consultant
4 weeks ago
Have meaningful impact as a Sales & Service Consultant
As part of the largest insurance group in Australia and New Zealand, we’re here for you. Are you ready?
**YOUR ROLE**
We are looking for multiple Sales and Service Consultants to join our successful team in Perth. This will be a hybrid working approach both at home and in office. You will be the first point of contact for new and existing customers and will be focused on converting enquiries into sales and retention outcomes.
These roles will see you working in a high pressure, repetitive natured environment, whilst handling challenging customer conversations and navigating complex systems. You will see yourself working in a highly agile environment as the result of business changes/needs. If you are looking for the next corporate step in your customer service career, IAG is the organization for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals. We offer flexibility, an attractive work-life balance attitude, and an engaging team environment.
**Start Date: 14.07.2023. **Monday - Friday Rotational roster, 10am - 8pm Full Time Permanent Position.
**Training**: This will be a combination of virtual and in office, beginning from the start date, and will run for 7 weeks. Monday to Friday fixed 8.30am - 4.30pm.
**ABOUT YOU**
- Experience achieving results, meeting targets and exceeding KPIs
- Ability to work autonomously in a virtual working environment under skills and experience
- Customer service experience, including managing complaints and negotiations
- Experience can be from contact centers, sales, hospitality, retail and/or others
- Traits such as initiative, resilience, courage and the ability to problem solve
- Happy to work alone at home engaging with your team via instant messaging
- To Work from Home, you will need: high speed internet connection and a private home office set up and training will be completed virtually.
Applications close Friday, 26 May 2023, 11.59pm AEDT
**ABOUT US**
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
At IAG you’re not just part of one brand, you’re part of a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.
We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.
At IAG you’ll enjoy:
- Flexibility and support so you can live life to the full
- Access up to 50% off home, motor and small business insurance
- Grow your financial future with 13% superannuation as standard
We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan in on our company website.
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