Rto Services Officer

3 weeks ago

Orchard Hills, Australia NSW Government -Fire and Rescue NSW Full time

**RTO Services Officer (Temporary)**
**, Fire and Rescue NSW**

**Status: Temporary 12 Month Contract (Maternity Leave)**

**Grade/Rank: Clerk Grade**
**3/4**

**Salary Package: Package up to $**
**93,064**
**pa. Package includes salary range ($**
**75,992.00**
**pa to $**
**83,211.00**
***
**pa), plus employer's contribution to superannuation and annual leave loading.**

**Location: Orchard Hills**

**Closing date: 25**
**June 2023**
- **Free on-site gym and car parking**
- **Modern building and facilities**
- **Activity Based Working environment**
- **Team environment**

**Who we are**

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW. Our capabilities extend far beyond fighting fires. FRNSW firefighters are among the most highly trained in the world. Our teams provide fire prevention, they respond to hazardous materials incidents, natural disasters and medical emergencies. Our teams also undertake counter terrorism and urban search and rescue operations. We are prepared for anything - helping anyone, anywhere, anytime.

**About the Role**

Provide a broad range of client support services relating to commercial training programs with a strong focus on customer service and associated RTO compliance against Standards for Registered Training Organisations
- Role Profile_

For role specific enquiries, please contact Lisa Mahoney on 0435630222

**Work Life Harmony**
- Location based with flexibility to remote work
- Flexible hours between 7am - 7pm (35-hour work week)
- Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate

**Development Opportunities**
- Study Assistance for approved courses
- Leadership development programs
- Training and development

**Our commitment to Inclusion & Diversity**

Great people come from all walks of life and at FRNSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

To be considered for this role, answer the two targeted questions, and attach copy of your qualification(s) and your resume outlining your relevant skills and capabilities.

Question 1. This role involves dealing with RTO inquiries from internal and external stakeholders. Based on your experience, please provide an example of when you have had to use your technical knowledge to resolve a customer or stakeholder query?

Question 2.Describe a time when you have needed to reconcile financial information. How did you complete the reconciliation and how did you know it was correct?
- FRNSW is committed to the principles of Equal Employment Opportunity, Work Health and Safety, Cultural Diversity and ethical work practices. If you are speech or hearing impaired, have access requirements that require reasonable adjustment in the assessment process, require access to information about this vacancy in a different format or would like to discuss the possibility of flexible work arrangements in this role, please contact Daniel Butler on 0475961301_

**Responsibilities**:
Link to Role Description

**Key Application Responses**:
Targeted Questions

1. This role involves dealing with RTO inquiries from internal and external stakeholders. Based on your experience, please provide an example of when you have had to use your technical knowledge to resolve a customer or stakeholder query?

2.Describe a time when you have needed to reconcile financial information. How did you complete the reconciliation and how did you know it was correct?

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