Hospitality Store Manager

3 months ago

Upper Coomera, Australia Mr Potato Full time

**Store Manager**

We have an exciting opportunity available for a superstar store manager who is ready to grow their career.

As a store Manager, you will be responsible for setting the highest standard in all areas of the restaurant including the customer experience, the workplace culture and the financial results.
- You will need to train, develop and drive the team to deliver positive and memorable customer experiences.
- You will be integral in ensuring food is prepared, presented and served to the highest standard.
- You will be passionate about building a positive culture within the restaurant - focused on exceptional customer service, working together, helping those in need and making Mr Potato an enjoyable place to work.

**Position Duties**

This diverse role has variety of responsibilities including but not limited to:

- Leading the restaurant team in efficient day to day operations
- Being a role model for the standards and behaviours consistent with the Mr Potato values and culture
- Ensuring great-tasting, high-quality food is served and exceptional customer service is maintained at all times
- Listening to customer feedback and consistently working to ensure positive customer experiences
- Identifying talent, interviewing and hiring new team members
- Induction and on-boarding of new team members
- Training, development and cross-training of all front-of-house team members
- Ensuring high staff performance reviews and driving a culture of continuous improvement
- Management of staff including rostering, shift changes and team meetings
- Ordering of stock from various suppliers
- Office administration duties such as paperwork, banking, cash handling and reviewing policies
- Managing daily and weekly cleaning of the production areas, dining room and general restaurant
- Execution of marketing promotions
- Ensuring safety and security standards are recognised and upheld, and that employees are effectively trained in Workplace Health and Safety

**Key Selection Criteria**
- Previously worked in a similar environment and enjoyed this experience
- Positive, happy and bubbly - able to build on the great workplace culture and provide exceptional customer service
- An engaged and energetic team player - celebrates shared success and willing to go the extra mile to help the team
- Ability to speak clearly and listen attentively to both customers and colleagues
- Ability to maintain a professional, well-groomed and neat appearance at all times
- Ability to multi - task and adapt to changing customer levels as required
- Knowledge and experience of cash handling policies and procedures
- Ability to accurately execute office administration tasks and duties
- Previous Fast Food experience will be well regarded

**Salary**: $50,000.00 - $55,000.00 per year

**Benefits**:

- Employee discount

Supplemental pay types:

- Performance bonus

**Experience**:

- Leadership: 3 years (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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