Guest Service Agent

2 months ago


Melbourne, Australia Lancemore Hotel Group Full time

**Be part of our fun, supportive team**:

- ** Casual role**:

- ** Flexible shifts and hours**:

- ** Competitive salary, excellent work conditions and employee discounts**

Lancemore Crossley St Hotel is looking for friendly, experienced and well
presented Team Members who will fit into our culture of delivering outstanding
customer service. Currently we are looking for a casual position representing the
front of house reception team

**ABOUT THE ROLE**:

- Portage of guest luggage to and from suites.
- Assist reservation enquiries with rates, availability, packages and facilities and
services we have to offer.
- Checks guests in and out of the Property accurately and in a timely manner.
- Greets all guests that come into contact with Guest Relations ensuring that the
guest name is used at all times.
- Handles guest enquiries and provides information on local attractions and gives
directions as required.
- Answers all telephone calls within three rings in a professional friendly manner.
- Informs guests of all facilities and services available in the Property.
- Sets up guest accounts accurately.
- Reconciles cashier floats at the completion of each shift maintaining an
accurate float.
- Documents all transactions and alterations to accounts & reservations.
- Communicate with Team Members on the following shift in order to ensure
continuity of service.
- Communicate guest requests & issues to appropriate departments promptly
and efficiently.
- Ensures special requests are actioned appropriately and timely.
- Maintains the cleanliness and the presentation of the front desk at all times.
- Collects payment of accounts and issues receipts accordingly.
- Maintains dress and grooming standards at all times.
- Carries out any additional duties assigned by the Front Office Manager or
management team.
- Live the Crossley Street Hotel culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude.

**ABOUT YOU**:

- Passionate about delivering exceptional guest satisfaction
- Be part of a team with exceptional employee engagement
- Knowledge of a hotel's front office administrative duties - including the
administration of reservations, cash handling and reception duties is a distinct
advantage.
- Commitment with flexibility to work mornings, evenings, weekends and public
holidays
- Proactive and positive focus with a passion for the hotel hospitality industry

**ABOUT US**:
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle
brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings
& events, wellness spas, critically acclaimed restaurants and an award winning
wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy
your career within an established boutique hotel brand and supportive team, then...

CLICK THE **'APPLY**' BUTTON

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on **LinkedIn


  • Guest Service Agent

    6 months ago


    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **General*** **Job Grade**: Part Time Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    2 months ago


    Melbourne, Australia Hilton Full time

    Guest Service Agent **This position is open to Australian residents only or applicants who have the legal right to work in Australia.** **About Hilton Melbourne Little Queen Street**Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10...

  • Guest Service Agent

    6 months ago


    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **Rooms*** **Job Grade**: Full-Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    3 months ago


    Melbourne, Australia MOVENPICK Full time

    **Company Description** At Mövenpick Hotel Melbourne we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us! Located opposite Southern Cross...

  • Guest Service Agent

    5 months ago


    Melbourne, Australia The Cullen Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. This boutique Art Series Hotel, **The Cullen** in the heart of Prahran is home to a team of...

  • Guest Service Agent

    6 months ago


    Melbourne, Australia Oakwood Premier Melbourne Full time

    **The Company** Oakwood Worldwide is a global brand and has owned and operated hotels and apartments internationally for over 20 years. Oakwood Premier Melbourne is the perfect choice of accommodation for those who seek indulgence and style. The impressive property offers our guests state-of-art technologies combined with all the amenities and services of...

  • Guest Service Agent

    6 months ago


    Melbourne, Australia Shadow Play by Peppers Full time

    **Shadow Play by Peppers** is inclusive of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Housed within the hotel is a cocktail bar come suit tailoring service and an enclosed garden space on the top floor, featuring a freestanding fireplace and commanding bayside views. An exclusive rooftop entertainment area boasts...

  • Guest Service Agent

    4 months ago


    Melbourne, Australia Cushman & Wakefield Full time

    **Job Title** Guest Service Agent **Job Description Summary** The guest services agent role is responsible for delivering exceptional workplace experiences and service to residents, guests and the community, ensuring qualitative customer outcomes are realised. The Agent must ensure they liaise professionally and appropriately with customers, suppliers and...

  • Guest Services Agent

    6 months ago


    Melbourne, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Melbourne **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Melbourne Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying...

  • Guest Service Agent

    6 months ago


    Melbourne, Australia Courtyard by Marriott Full time

    **Job Description**: **Job Number** 23145138 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Courtyard by Marriott Melbourne Flagstaff...

  • Guest Service Agent

    2 months ago


    Melbourne, Australia Hilton Hotels Full time

    JOB DESCRIPTIONThis position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10...

  • Guest Service Agent

    4 months ago


    Melbourne, Australia Avani Full time

    Job Description The Jazz Corner Hotel are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a full time basis.  The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their...

  • Guest Service Agent

    1 month ago


    Melbourne, Australia Park Regis Griffin Suites Full time

    Park Regis Griffin Suites Hotel located on St Kilda Rd Melbourne is looking for a Casual/Part Time Guest Service Agent to join our hotel reception team. The hotel is a 4-star hotel with coffee shop, restaurant, accommodation and conference meeting rooms. The hotel is part of Seibu Prince hotels and resorts located across the globe - Prior experience in a...

  • Guest Service Agent

    2 months ago


    Melbourne, Australia Park Regis Griffin Suites Full time

    Park Regis Griffin Suites Hotel located on St Kilda Rd Melbourne is looking for a Casual/Part Time Guest Service Agent to join our hotel reception team. The hotel is a 4-star hotel with coffee shop, restaurant, accommodation and conference meeting rooms. The hotel is part of Seibu Prince hotels and resorts located across the globe - Prior experience in a...

  • Guest Service Agent

    7 months ago


    Melbourne, Australia TFE Hotels Full time

    We’re looking for a Guest Services Agent with a twist at Vibe Hotel Melbourne. For starters, you’ll love putting others first and you’re smiling when they are - you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the secrets to a...

  • Guest Service Agent

    3 months ago


    Melbourne, Australia AccorHotel Full time

    **Company Description** **_ Novotel Melbourne South Wharf_** features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre,...

  • Guest Service Agent

    5 months ago


    Melbourne, Australia MINOR Hotels Full time

    We are looking for an enthusiastic, dedicated and professional Guest Service Agent to join the team at WRAP on Southbank on a full-time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to...

  • Guest Service Agent

    6 months ago


    Melbourne, Australia AccorHotel Full time

    **Company Description** Batman's Hill on Collins is a 4-star hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function...

  • Guest Services Agent

    6 months ago


    Port Melbourne, Australia Exel Workforce Full time

    Our client is the leading provider of comprehensive accommodation services in Australia. They provide a range of services, including hotels, apartment hotels, furnished corporate apartments, and corporate travel management booking services. As time has passed, they have transformed into a well-integrated and diverse company, delivering accommodation...

  • Guest Service Agent

    6 months ago


    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **PARKROYAL Monash Melbourne*** **Rooms*** **Job Grade**: Part-Time Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. Our people are our biggest asset & we are proud of our distinct positive culture across our three internationally renowned...