F&b and Front Office Expert

2 weeks ago

Perth, Australia Marriott International, Inc Full time

**Additional Information** Part-Time Position Available as an Operations Expert
**Job Number** 24168596
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Bartender in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Our Operations Expert is all about building a memorable and unique experience for our guest. Our Operations Expert takes the initiative to deliver a wide range of services across all front of house activities that guide guest through their entire stay - including** Front Office and Food & Beverage** support.

The Operations Expert at Four Pointsis an **entry level Front Office **role, suitable for students and previous individuals in similar roles.

**Position Summary**:

- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, providing service excellence to our experienced travelers
- Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs
- Support your passionate front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
- Use Point of Sale (POS) systems for cash-handling and sales
- Process all types of payments
- Address guests' services in a professional and timely manner
- Maintain the cleanliness of work areas throughout the day
- Prepare and present food through host service
- Conduct hotel preventative maintenance (including lighting, airconditioning, general maintenance and more)
- Support in Maintenance Logging throughout different hotel systems

**About You**:

- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- An up to date RSA certificate and Food Safety Certifications
- A can-do attitude and is passionate in serving our guests

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join o

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