Front Office All Rounder

7 months ago

Perth, Australia AccorHotel Full time

Company Description
**Why work for Accor?**

The position is based in Perth's East with 256 rooms. Close to the City Centre, Optus Stadium and the beautiful Langley Park. The hotel has a range of conference and event spaces ranging from meeting rooms to ballrooms. It also provides two dining outlets: Fenians Irish pub and Sen5es restaurant.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Job Description**:
We are looking for our next Front Office superstar to join our team. We are currently recruiting for Full Time Front Office All Rounder.

As our next Front Office All Rounder, you will:

- Deliver excellent service, from check in to check out and everywhere in between
- Be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure every day is different
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**Qualifications**:
**What we are looking for**:

- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong verbal and written communication skills and pride in personal presentation
- A people person who is able to make genuine connections with a passion for customer service, always making our guest’s feel welcome during their stay
- Previous experience in high level customer service
- Can go out of your way to create memorable experiences for our guests
- Have the availability and flexibility to work shifts across Monday to Sunday including early mornings and late nights and Public Holidays

To be successful in this role, you will have unlimited work rights in Australia. You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service.

Additional Information
**Your team and working environment**:
Novotel Perth Langley is a diverse team working together to deliver for our guests and team members in a fast-paced hospitality environment. In this service-based business no two days are ever the same. This brings with it excitement, change, flexibility and of course challenge to keep you interested.

As well as working closely with all Hotel departments, you'll enjoy the support of the wider Accor network regularly meeting with the regional team.

Being part of the international Accor network brings with it many benefits including:

- Training, development and progression opportunities within the international Accor network.
- Great staff discounts on Accor hotel stays worldwide.
- 30% F&B discounts within Accor worldwide.
- Free employee assistance programme.
- Up to 10 weeks paid parental leave.
- Refer a friend bonuses.
- Tenure recognition programme.

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