Trainer - Retail
6 months ago
Join our client in creating a culture of continuous improvement and empower store teams to deliver exceptional service and drive profitable business growth
**About the Company**:
Our client takes pride in delivering exceptional service to our customers. They believe that investing in their front-line staff is key to ensuring they feel empowered to deliver the highest standards of customer service and drive profitable business growth. They are committed to fostering a culture of continuous improvement and development, which will support them as they look to expand in the market.
**Key Responsibilities**: As a Retail Trainer, your primary responsibilities will include:
- Develop and execute training programs to upskill teams in product knowledge, customer journey, sales techniques, and leadership skills.
- Assess training needs and create customised training plans to address specific areas of improvement.
- Conducting engaging and informative training sessions, both in-person and through digital platforms.
- Monitor and evaluate the effectiveness of training programs and make adjustments as needed.
- Provide coaching and feedback to individuals and teams to enhance their performance.
- Collaborate with Senior leaders and Department heads to identify training gaps and opportunities for improvement.
- Keeping abreast of industry trends and best practices in retail and training.
**Qualifications**: To be successful in this role, you should possess the following qualifications:
- Proven experience as a Trainer or in a similar role, preferably in a retail environment.
- Strong knowledge of product offerings, customer service best practices, sales techniques, and leadership principles.
- Excellent communication and presentation skills.
- Ability to motivate and inspire teams to achieve their full potential.
- Strong organisational and analytical skills.
- Commitment to fostering a culture of continuous learning and development.
- Ability to travel for up to a week at a time
**Why Join Us**:
- Competitive salary negotiable on experience
- Opportunity to make a significant impact on the success of the business and the development of team members.
- Supportive and collaborative work environment.
- Incredible staff discounts
- Annual conference and incentive trips
- Investment in your professional growth and development.
- Chance to be part of a company committed to delivering exceptional customer service.
**If you are a dedicated and experienced Retail Trainer who is passionate about developing teams and driving excellence, we want to hear from you**
**Recruiter: Dannielle Zwirek | Reference: 196467**
Alternatively for a confidential discussion please contact **Dannielle Zwirek **on **0426 077 694 **quoting the reference number above.
**Note: Not all our current vacancies are listed on job boards. Check out our Frontline Retail website for a complete listing
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