Technical Training Specialist

8 months ago

Melbourne, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:

- **Flexible, hybrid work arrangements (work from home and office)**:

- ** Staff benefits incl. wellbeing support, insurance and retail discounts & more**:

- ** Be part of a Diverse, Inclusive Global Company which prioritizes its people**

**About the Role**

As a Technical Training Specialist, you will support Workers Compensation Claims Management staff to transition into their operational claims roles, including training in systems, processes, legislation and customer service in an operational environment.

The role will partner with the local business operation to design, develop, facilitate, coach, monitor and evaluate claims technical training initiatives to drive performance within the operation, as well as using capability data to determine future training needs of the business.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Designing and developing claims technical training programs and assessments (including new starter program) aligned to competency framework across a number of delivery methods including digital options (webinar, eLearning, microlearning)
- Establishing and maintaining effective relationships with internal and external stakeholders address training and/or deliver programs aligned to business requirements
- Facilitating training programs for your assigned business unit and clients as per the training schedules
- Providing on the job coaching support to new starters and others as identified to fast track an individual’s competence on the job
- Facilitating holistic on-the-job competency-based assessments to identify knowledge and development gaps and provide feedback on performance
- Collaborating with Team Manager and Branch Managers to ensure that capability gaps are identified, addressed and monitored to the required standard of performance by identifying gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff
- Using capability related data to develop, implement and maintain ‘Skills Matrix’ aligned to different job roles to ensure competency levels are improved and/or met. Prepare reports and details of coaching delivered.

Qualifications:
**We’re looking for an engaging Learning and Development professional who also has**:

- Previous experience within a training-based role, and expertise in developing training programs, facilitating online and in person training, and utilizing data to track capability development and design training based on business requirements
- Excellent communication and interpersonal skills with a range of stakeholders
- Excellent facilitation skills
- Coaching and mentoring skills
- Exceptional customer focus
- High level of time management and organisational skills
- Advanced user of Microsoft Office programs
- Technical knowledge in Victorian Workers Compensation Scheme is desirable, but not essential
- Certificate IV in Training and Assessment and/or relevant industry qualifications are desirable

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- True flexible work hours
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- Staff benefits program with a wide range of discounts on offer
- The opportunity to work for a company that gives back to the community through our Gentle Bear program
- A fun, supportive and inclusive working environment

**To apply**
- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

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