Lending Ops Lead

3 months ago

Melbourne, Australia Moula Full time

Lending Ops - Melbourne, Victoria

**About us**
Founded in 2013, Moula is an Australian fintech dedicated to backing good business.
Providing business finance solutions, we empower businesses to access working capital in a simple, fast and friendly way. We’ve developed a unique platform that analyses business data to assist in making responsible lending decisions.
Our ‘heads and hearts’ approach mean we focus on combining data, automation and technology, with a personal, human experience.
As we continue to scale, we are creating exciting roles and opportunities. Come and join our super talented team and experience the reason we were recognised as a LinkedIn Top Start-up in 2019.

**About the position**
Working closely with the Finance and Operations teams this role is responsible for developing and implementing operational solutions for our loan portfolio.
Reporting to the Head of Operations, this position incorporates a broad spectrum of administration, and general business support activities. As Moula evolves and expands so will this position therefore you must be flexible, resilient, innovative, and highly motivated.
The Lending Operations Lead is responsible for helping to oversee all aspects of the lending process. This will include partner accreditations, dispute resolution, customer payment allocation and customer account closure.

**Key responsibilities**
- Ensure daily customer payments and refunds are applied to their respective accounts without errors
- Loan disbursement processing and reconciliation
- Process weekly partner commission payments and resolve queries
- Manage the broker and aggregator partner onboarding
- Perform periodic reviews of partner accreditations and credentials to ensure Moula’s third party partners are consistently monitored, managed and validated as accredited
- Maintenance of customer’s account including closing out loans, disputes and supporting the cross-functional team
- Provide timely support to internal teams and assisting the Head of Operations with general operational requests
- Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
- Mentor, coach, and develop support team to elevate capability and standards
- Lead process improvement initiatives and maintain quality assurance protocols
- Maintain the system of internal controls to ensure the accuracy and integrity of the loan portfolio
- Ensuring adherence and compliance to the company’s policies and procedures
- Provide regular statistics, reports and tracking of activities

**About you**
- Bachelor’s degree (or equivalent) in operations management, business administration, or related field
- Multiple years of financial and account reporting experience
- Intermediate skills in of Salesforce and MS Office
- Excellent organisational and time management skills with the ability to juggle multiple tasks at one time
- Strong analytical skills
- Proven experience in a fast-paced operational analysis role
- Fantastic ‘can do’ attitude with a flexible and resilient approach
- Dedication to customer service excellence (internal and external)
- Proven ability to manage confidential information with discretion

**Reports**
***
**to**
- Head of Operations
- Location- Melbourne, Victoria- Department- Lending Ops- Employment Type- Full Time

  • Associate Investment Lending Specialist

    4 months ago

    Melbourne, Australia Australian Lending & Investment Centre (ALIC) Full time

    Full time - Melbourne, Victoria The Australian Lending & Investment Centre (ALIC) is one of Australia’s most awarded brokerages. The investment lending brokerage specialises in assisting clients achieve personal wealth through correct loan structuring. - Position Details Under the mentoring and guidance from the industry’s leading mortgage broker, you...

  • Associate Investment Lending Specialist

    3 months ago

    Melbourne, Australia Australian Lending & Investment Centre (ALIC) Full time

    The Australian Lending & Investment Centre (ALIC) is one of Australia’s most awarded brokerages. The investment lending brokerage specialises in assisting clients achieve personal wealth through correct loan structuring. - Position DetailsUnder the mentoring and guidance from the industry’s leading mortgage broker, you will play an integral role in the...

  • Associate Investment Lending Specialist

    4 months ago

    Melbourne, Australia Australian Lending & Investment Centre (ALIC) Full time

    Full time - Melbourne, Victoria The Australian Lending & Investment Centre (ALIC) is one of Australia’s most awarded brokerages. The investment lending brokerage specialises in assisting clients achieve personal wealth through correct loan structuring. - Position Details Under the mentoring and guidance from the industry’s leading mortgage broker, you...

  • Quality Assurance Analyst

    3 months ago

    Melbourne, Australia AML Ops Full time

    AML Ops offers flexible, AML/CTF specialised resources via a co-sourced model. Our team members undertake agreed AML/CTF operational activities on behalf of our clients. Reporting to the AML Ops Quality Assurance Manager, you will be responsible for delivery of quality assurance over the AML Ops analyst team and client's operations, ensuring the output is...

  • Quality Assurance Analyst

    3 months ago

    Melbourne, Australia AML Ops Full time

    Quality Assurance Analyst AML Ops offers flexible, AML/CTF specialised resources via a co-sourced model. Our team members undertake agreed AML/CTF operational activities on behalf of our clients. Reporting to the AML Ops Quality Assurance Manager, you will be responsible for delivery of quality assurance over the AML Ops analyst team and client's...

  • Financial Crime Quality Assurance Analyst

    4 months ago

    Melbourne, Australia AML Ops Full time

    Financial Crime Quality Assurance Analyst AML Ops offers flexible, AML/CTF specialised resources via a co-sourced model. Our team members undertake agreed AML/CTF operational activities on behalf of our clients. Reporting to the AML Ops Quality Assurance Manager, you will be responsible for delivery of quality assurance over the AML Ops analyst team and...

  • Lending Specialist

    4 months ago

    Melbourne, Australia HAYS Full time

    Are you an experienced lender who wants to work for an industry leading financial institution? **Your new company** This prominent financial institution has a strong presence across various countries, providing a comprehensive selection of financial services for individuals, businesses, and investors. Its offerings encompass personal and corporate banking,...

  • Lead, Business Lending Solutions

    2 weeks ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Manager, Small Business Financing Lead, Business Lending Solutions Req ID: Department: National Business Centre Division: Australia Commercial About UsAt ANZ, we are committed to fostering a world where individuals and communities prosper, united by a shared mission: to enhance the financial wellbeing and sustainability of our vast customer base. About the...

  • Home Lending Specialist

    1 week ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    About the RoleWe are seeking a skilled Home Lending Specialist to join our team at Bendigo Bank. As a key member of our lending team, you will be responsible for developing pipelines of lending leads and nurturing them throughout their buying journey.Key ResponsibilitiesDevelop and maintain a deep understanding of lending products, policies, and...

  • Demand Planning

    7 days ago

    Melbourne, Victoria, Australia Pact Group Full time

    {"h3": "Job Overview"} Pact Group is a leading provider of sustainable packaging solutions, and we're seeking a skilled Demand Planning & S&OP Lead to join our team. As a key member of our Supply Chain team, you'll be responsible for leading demand planning across Pact Packaging and Pact Contract Management, driving process and system optimization, and...

  • Mobile Lending Manager

    5 days ago

    Melbourne, Australia Randstad Australia Full time

    MOBILE LENDING MANAGERMELBOURNE LOCATIONFULL-TIME PERMANENT ROLEJoin one of Australia’s leading banks as a mobile lending manager. Use your knowledge of residential lending to assist customers through the home buying journey and your referral network to source new business in this highly autonomous role. The BenefitsFully maintained vehicle Flexible...

  • Lending Assessor

    2 months ago

    Melbourne, Australia Heartland Bank Full time

    Hi, I'm Richie, Lending Manager at Heartland Bank. We're looking for an exceptional Lending Assessor to join our dynamic Melbourne based team. Is this your next role? As a Lending Assessor, you'll manage a pipeline of new-to-bank reverse mortgage applications, guiding them from application through to approval. This includes conducting detailed credit...

  • Home Lending Expert

    2 weeks ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleThe Home Lending Specialist role is a key position within our organization, responsible for developing pipelines of lending leads and nurturing them throughout their buying journey. This involves using a holistic understanding of the customer's needs and credit analysis skills to make sound credit decisions.Key ResponsibilitiesDevelop and...

  • Lending Assessor

    2 weeks ago

    Melbourne, Victoria, Australia Heartland Bank Limited Full time

    About the RoleWe are seeking an exceptional Lending Assessor to join our dynamic team at Heartland Bank Limited. As a Lending Assessor, you will play a critical role in managing a pipeline of new-to-bank reverse mortgage applications, guiding them from application through to approval.Key ResponsibilitiesConduct detailed credit assessments and make decisions...

  • Home Lending Specialist

    2 weeks ago

    Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

    About the RoleWe are seeking a highly skilled Home Lending Specialist to join our team at EFinancialCareers Ltd.Key Responsibilities:Develop and maintain a pipeline of lending leads and nurture them throughout their buying journey.Use holistic understanding of customer needs and credit analysis skills to make sound credit decisions.Build relationships and...

  • S&op Manager

    3 months ago

    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - $140000 - $150000 per annum- Contact: - Mark Yeoman**About the company** Our client is a leading Australian manufacturer that are enjoying considerable growth in the ANZ region. To help support this growth with best in class planning, they are looking for an S&OP Manager to link the Finance, Supply...

  • Home Lending Specialist

    2 weeks ago

    Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

    About the RoleWe are seeking a highly skilled and experienced Home Lending Specialist to join our team at EFinancialCareers Ltd. As a key member of our financial services team, you will be responsible for developing pipelines of lending leads and nurturing them throughout their buying journey.Key ResponsibilitiesDevelop and maintain a deep understanding of...

  • Home Lending Specialist

    1 week ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe're seeking a skilled Home Lending Specialist to join our team at Bendigo and Adelaide Bank. As a key member of our retail banking team, you'll play a vital role in helping customers achieve their financial goals.Key ResponsibilitiesDevelop and nurture lending leads, providing exceptional customer service and building strong relationships...

  • Home Lending Specialist

    1 week ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe're seeking a skilled Home Lending Specialist to join our team at the Colac branch. As a key member of our team, you'll be responsible for developing pipelines of lending leads and nurturing them throughout their buying journey.Key ResponsibilitiesDevelop and maintain a deep understanding of lending products, policies, and regulations.Build...

  • Lending Specialist

    4 days ago

    Melbourne, Victoria, Australia Heartland Bank Full time

    {"h1": "Lending Assessor Role at Heartland Bank", "p": "At Heartland Bank, we're seeking a skilled Lending Assessor to join our Melbourne-based team. As a key member of our lending team, you'll be responsible for managing a pipeline of new-to-bank reverse mortgage applications, guiding them from application through to approval. This includes conducting...