Visitor Experience Lead

1 month ago


Ballarat, Australia City of Ballarat Full time

**Permanent Full-time Position (This position works Wednesday to Sunday)**
***:

- **Band 6 salary range from $84,185.92 to $91,218.4 per annum plus superannuation**:

- **Lead an enthusiastic team to provide excellent services for the Ballarat community**

The Art Gallery of Ballarat is Australia’s oldest, largest and most engaging regional gallery. Housing a nationally significant collection of over 11,500 artworks and hosting more than 35 exhibitions and 200 public programs and events each year, the Gallery is a key driver of cultural tourism to the Ballarat region as well as much loved local icon.

We are looking for a dynamic, results focused, creative person to lead a high performing team to drive exceptional customer service and manage all aspects of the Gallery’s Front of House operations including retail, venue hire and development of staff. The successful applicant will work closely with the Gallery team to deliver public programs as well as oversee the Gallery on weekends. This challenging and rewarding role also provides direct visitor engagement and sales and first point of welcome for visitors to the Gallery.

**About You**:
You will be responsible for:

- The management and support of Visitor Experience staff, casual staff and volunteers.
- Coordinating financial reconciliation, invoices, incoming and outgoing financial transactions; develop, maintain and refine documentation of financial activity and reconciliation against budgets.
- Responsible for retail and customer service standards and targets
- Support and nurture a creative, imaginative and innovative organisational culture that is committed to continuous quality improvement and excellent customer care.

You will also have a tertiary qualification with relevant experience.

To see a full list of what your new job will entail, please find attached the position description. For further information on this position, please contact Humphrey Clegg, Assistant Director Engagement on 03 5320 5858

**Next Steps**:
Applications close **Monday 26th June 2023**

The successful applicant will be required to undergo a full employment medical and police check.**Job Ref**:

- CJ000034

**Submitted**:

- 09-06-2023
- **Share



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