Visitor Services Officer

2 weeks ago

Ballarat, Australia City of Ballarat Full time

**Permanent, Part-time (0.38 FTE) working 15.2 hours per week across a 7 day rotating roster**:

- **Band 4 Salary range from $63,507 to $67,869 pro-rata per annum plus statutory superannuation**:

- **Ballarat Information Centre**

**The Role**

An exciting opportunity exists for a permanent, part-time Visitor Services Officer to work in the Ballarat Information Centre. This position will provide an exceptional level of customer service to visitors to Ballarat, by providing a personalised service catering to the individual needs of the visitor.

**About You**

To be considered for this exciting opportunity, a sound general knowledge of the Ballarat region, tourism, events and services provided in City of Ballarat and other agencies in the community is essential. Our aim is to showcase all of the wonderful experiences the Ballarat region has to offer.

**Key Selection Criteria**
- Certificate, qualification or knowledge and skills gained in the tourism industry, marketing, administration or a similar discipline is advantageous
- Understanding of the Ballarat region, along with tourism, events and new offerings provided.
- Substantial experience in a direct customer experience and/or visitor servicing role.
- Demonstrated ability to display empathic listening skills and a high level of written and verbal communication skills.
- Demonstrated ability to communicate with a variety of stakeholders including people of culturally and linguistically diverse backgrounds
- Demonstrated ability to work as part of a team.
- Sound level of competence in the operation of Microsoft programs such as Microsoft Teams, Outlook, Word and Excel. Additionally, previous experience in operating POS/retail transaction systems.
- Knowledge and understanding of health and safety issues relevant to work activities and work area.

**To Apply**

Please ensure that you provide a cover letter and a current resume and address the key selection criteria.

**Contact**

For any additional questions, please contact Joel Chadwick, Coordinator Visitor Economy on 0439 471 302.**Job Ref**:

- EB000014

**Submitted**:

- 07-02-2023
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