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Service Coordinator

4 months ago

Melbourne, Australia Jungheinrich Full time

**26th May, 2023**:
**About us:

- **

Jungheinrich is one of the world’s largest & most successful intralogistics and materials handling equipment providers. Headquartered in Hamburg, Germany, Jungheinrich employs over 19,000 people across 41 countries
and recognised a turnover of 4.1 billion Euro in 2021.

In Australia, we have 250 employees across 6 offices nationally - Adelaide, Melbourne, Sydney, Brisbane, Townsville, and Perth. We are proud of our growing national footprint which we attribute to our high quality and cost-effective products.

**The Role:

- **

As the Service Coordinator, based in our Brisbane branch reporting to the National Service Operations Manager, you will play a pivotal role in ensuring the success of the company’s business by being primary contact for upcoming scheduled maintenance.
Daily forward planning of scheduled maintenance is undertaken by this role as well as additional administration tasks to ensure efficiency in a cost-effective manner. You are proactively contacting our customers to schedule upcoming maintenance of our extensive fleet of materials handling equipment and will ensure customer satisfaction, whilst promoting the company’s vision, values, and culture. This is a position within our organisation with the opportunity to grow into a long-term career.

**Core tasks: -**
- Create planned service calls and service jobs of all service technicians
- Deployment control / planning of service technicians
- Appointment booking with customers and order planning
- Master data maintenance in relevant systems
- Aftersales product knowledge
- Service process knowledge
- Aftersales systems & software

**You will bring to the role**:

- Ability to manage competing priorities effectively by balancing the needs of multiple stakeholders
- Advanced professional communication skills, service centre environment experience desirable
- Ability to work under pressure while maintaining a positive attitude
- Previous experience in Aftersales desirable
- ERP systems and software experience
- Strong Ability to plan and manage tasks
- A high attention to detail
- A “can do” attitude

**What is in it for you**:

- Pride in being part of a well-regarded global leader in the growth sector of intralogistics
- Above industry & highly competitive wages
- Supportive team culture with a genuine focus on work-life balance - Monday to Friday
- Access to our Employee Assistance Program and discounted corporate health insurance

**How to Apply**:
We are proud of our leading reputation within the industry If you share our bold vision of shaping the future of intralogistics, we invite you to click "Apply" to submit your cover letter and resume.