Customer Service Manager

5 months ago


Tullamarine, Australia JUCY Full time

JUCY Rentals is an award-winning tourism operator We love our people, and our culture is one of pride and passion. A family-owned and operated business that just keeps growing due to the amazing people we have working for us. Renting cars, motorhomes and campervans in New Zealand and Australia and that's just the beginning We are looking for another outstanding person to join our already fabulous team.

Do you think you have what it takes to motivate a team to deliver outstanding customer-focused results daily? If you are looking for a new challenge this could be it. You and your team will be responsible for ensuring our customers are welcomed to Australia in the best possible manner, maximising sales along the way.

There will be opportunities to travel and opportunities to progress within a growing company if you can prove that you have what it takes to deliver and live the JUCY values If your idea of managing a branch is a paper-pushing desk job, then this is NOT the job for you.

We want passion, drive, people skills and someone who will not only live and love JUCY but also BE JUCY

**Key Position Responsibilities**:

- Branch Operations Management
- Providing exceptional customer service
- Ensuring JUCY vehicles meet our high quality and safety checks
- Financial Management
- People Management
- Fleet Management
- Relationship Building
- Making the workplace AWESOME
- Living and breathing our JUCY culture

**You will have**:

- Branch experience: 3 years (required)
- Face-to-face customer service: 3 years (required)
- Rental Car/Campervan or Tourism: 3 years (required)
- Proven abilities in leading a successful team and managing a busy operation.
- Excellent attention to detail and passion for organisation
- Strong financial acumen
- Ability to juggle multiple projects.
- Experience working to budgets and KPI's
- High energy and X- factor
- A full Australian Driver’s License (required)
- Australian working rights

**At JUCY we offer**:

- A full-time permanent position
- The chance to work for an International Award-Winning Tourism Operator
- A salary between $70,000 - $75,000
- The opportunity to work at our JUCY Tullamarine Branch in Victoria
- A fun and vibrant working environment

At JUCY our values are FUN, FAMILY, PRIDE and PASSION and we live by these every day We can't promise that this job will be easy, but we can promise support and the opportunity to work in an exciting environment, as part of a passionate and motivated team



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