Surge Incident Manager

2 weeks ago


Canberra, Australia Effective People Full time

**30th June, 2023**:
**Surge Incident Manager**
**Negative Vetting 1 Required Prior To Commencement**
**Late July Start, Until 31/12/2023 Initially**
**$110-$130 Per Hour, Inc Super**
**Canberra, ACT**
**Ref#1095082**

**_WHY CHOOSE EFFECTIVE PEOPLE?_**
- _We pay fortnightly with in-house payroll_
- _Salary packaging & bank your hours_
- _Novated leasing, corporate discounts & security clearance sponsorship_

**ABOUT THE JOB**
Working with our
**Federal Government** client, the Surge Incident Manager supports the ICT Change Manager in the day-to-day management of matters relating to incidents for technical ICT and core business operations.

Duties include, but are not limited to:

- Managing the day-to-day operation of the incident management process and overseeing problem management during an electoral event.
- Responding to reports of incidents; and initiating the incident management process including the management of the incident, communicating and coordinating with business areas, external 3rd parties, and team members involved in resolving incidents.
- Prioritising incidents according to their urgency and priority impacts to the department, and identifying the cause of incidents with the aim to proactively prevent incidents from happening and minimize the impact of incidents that cannot be prevented.
- Conduct regular analysis on incidents and continuous improvement activities relating to incidents and its synergies with knowledge management, system reporting, training, problem management, and change management.
- Act as an escalation point for more complex faults and problem rectification, including logging, escalation and coordination with team members and other IT support areas.
- Provide analysis and advice on complex issues and contribute to the management, preparation and coordination of governance and policy.

**THE SUCCESFUL CANDIDATE WILL HAVE**:
**Mandatory**
- Minimum 3 years experience working in IT service management or similar role
- Strong knowledge of ITIL frameworks and their relationship with service management
- Excellent relationship building and collaboration skills across a vast array of internal and external teams and stakeholders, and the proven ability to communicate effectively whilst anticipating stakeholder needs and expectations across a geographically dispersed network.
- Ability to work in a fast paced environment whilst setting priorities and delivering quality results within time constraints.
- Excellent problem solving, analytical and time management skills.
- Proven analytical abilities with the ability to propose and facilitate change and contribute to business improvement strategies.
- Demonstrated ability to manage staff while developing capabilities, encouraging career development and promoting professionalism.
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

**Desirable**
- Relevant qualifications in ITIL and incident management.
- Experience with ServiceNow or similar ITSM toolset.

**_o find out more about this fantastic opportunity, _**
**_call Luke on 0499 181 912 or Effective People on 1300 946 471 _**
**#SCR-luke-ashcroft**

Please note submissions for this role close
**(INSERT DATE).**
Our advertisements remain active for one month, regardless of whether the position is filled earlier. In the event that this role is no longer available, we still encourage you to submit your resume to register your interest for future roles.

Furthermore, submitting your resume offers the added advantage of being considered for positions that we may fill without public advertising.



  • Canberra, Australia Fujitsu Full time

    **Location**: - Canberra - Australian Capital Territory**Date Published**: - 20-Feb-2024**Job Reference**: BH-157211 **INCIDENT MANAGEMNT ANALYST** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of...

  • Incident Coordinator

    1 month ago


    Canberra, Australia Kinetic IT Full time

    **Job no**: OCREQ0021790 **Employment type**: Full Time **Location**: Canberra **Categories**: Administration & Support Your attention to detail, critical thinking and the ability to prioritise tasks will allow you to succeed. You’ll poses strong stakeholder management abilities that will allow you to engage with and manage expectations of internal and...


  • Canberra, Australia Leidos Full time

    Company Description The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions...


  • Canberra, Australia Leidos Full time

    Company Description The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions...


  • Canberra, Australia Leidos Full time

    Company Description The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions...


  • Canberra, Australia Hudson Australia Full time

    Fantastic opportunity for a Cyber Incident Records Management Officer to join a large Defence agency to organise their workflow and to achieve complex information and records management work within an integrated workforce. - **Initial 12 months contract with 12 months*2 possible extension**: - **Full time | Canberra based but the agency will consider and...


  • Canberra, Australia face2face Recruitment Full time

    **Closing Date**:10 April 2023, 9:00 AM **face2face reference**:582622 **Location**:Canberra, Offsite **Hours**:full-time **Contract length**:12 Months Contract + 2 x 12 Months Extension Pending approval **Entry requirements**:Australian Citizen + Baseline **Pay range**:$70.00 - 100.00 p/h inc super **About the role**: The client exists in the Defence...


  • Canberra, Australia Recruitment Sorted Full time

    Location: ACT, NSW, NT, QLD, SA, TAS, VIC, WA, Offsite - Security Clearance: Must have Baseline - Applications Close: 9am Tuesday 11 April 2023 The Australian Signals Directorate (ASD) is a statutory agency in the Defence portfolio that defends Australia against global threats and advances our national interests through the provision of foreign signals...


  • Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **APS5 & 6 Reportable Incidents Officer** - ASAP commencement until Feb 2024 with view to extension - Office located in CBD - Government opportunity to make a difference **The Role** This Government agency works with people with disability, providers and the community to deliver nationally consistent, responsive and effective regulation...


  • Canberra, Australia Aurec Human Capital Group Full time

    We are looking to engage a skilled and enthusiastic **Cyber Incident Records Management Officer **to join our Federal Government client! Our Federal Government Client seeks to engage experienced Cyber Incidents Records Management Officer who will be responsible for organising their workflow, and may be required to proactively engage with stakeholders as...


  • Canberra, Australia Aurec Full time

    We are looking to engage a skilled and enthusiastic **Cyber Incident Records Management Officer **to join our Federal Government client! Our Federal Government Client seeks to engage experienced Cyber Incidents Records Management Officer who will be responsible for organising their workflow, and may be required to proactively engage with stakeholders as...


  • Canberra, Australia Leidos Full time

    Company Description Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are...


  • Canberra, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (your why)As a Senior Incident Manager, you will be responsible for ensuring that all Incidents are carefully managed. This includes collaboration...


  • Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH103701_1689212172 **Contact** Yvonne Yang **Posted** about 6 hours ago - **Australian Citizenship is a requirement for this role**: - ** APS5 and APS6 multiple positions available with hybrid working arrangements** *** **About the role** Key...


  • Canberra, Australia Zone IT Solutions Full time

    We are looking for ICT Support Officer to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: - Experience in a Service desk or Incident Management team - Skills in managing a close working group - Working knowledge of ServiceNow, - Good technical understanding...

  • Security Consultant

    1 month ago


    Canberra, Australia Anson McCade Full time

    Be a part of Australia's largest enterprise software company - Flexible hours - Competitive Salary Highly renowned cyber division of my client, a leading product vendor, is seeking a highly ambitious and dynamic Security Consultant to contribute to the team in order to expand the SecOps capabilities. As a Security Consultant, you will be involved in...


  • Canberra, Australia SOS Recruitment Full time

    Grants Surge Work - Multiple Positions Available | 3-6 Month Contracts | Starting February 2024 | Hourly rates ranging from $45 - $60 per hour plus 11% superannuation dependent on position and experience. **OVERVIEW** We are currently seeking highly engaged and experienced Grants Officers, Quality Officers and Team Leaders to form part of our upcoming and...


  • Canberra, Australia Leidos Full time

    Company Description Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are...


  • Canberra, Australia Leidos Full time

    Company Description Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are...

  • Training Manager

    1 month ago


    Canberra, Australia Experis Full time

    Training Manager Position: Training Manager SFIA Level Reference Guide - Skills Framework for the Information Age ETMG Reports to: Support Services Manager Position Description: This role will work within the area of the WSO, ICT Delivery Division, Chief Information Officer Group, Department of Defence. The Training Manager will be required to perform...