Incident Management Analyst

2 months ago

Canberra, Australia Fujitsu Full time

**Location**:

- Canberra - Australian Capital Territory**Date Published**:

- 20-Feb-2024**Job Reference**:
BH-157211

**INCIDENT MANAGEMNT ANALYST**

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are looking for an up and coming **Incident Management Analyst** to assist with providing support to the CDMC teams and Ops Manager in the processing and coordination of appropriate and timely responses to incident reports. This includes channeling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress.
This is a great opportunity for a currently Level 2 Service Desk Analyst looking for the next step up in their career.

**About you**

Responsibilities and Accountabilities:

- Manage work folders and ensure correct record keeping is upheld.
- Conduct Identity interviews where directed by Ops Manager.
- Assist in the creation of change requests for the CDMC Teams.
- Manage the change as it moves through phases.
- Report on changes to requester and Ops Manager.
- Raise and Manage incoming Problem records.
- Raise requests to relevant teams to investigate the problem.
- Report on problems to Ops Manager and relevant parties.
- Track and Log the movements of hardware assets.
- Assist in the decommission and destruction of hardware.
- Review and update SOPs, Common Access Documents and website details regularly.

Requirements and Experience:
- NV2 security clearance essential.
- Level 2 support desk experience with exposure to incident management, service and asset management and change management ideal.
- Defence experience highly desirable.

**Why Fujitsu?**

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this **Be Completely You.**
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs - flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

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