IT Specialist

4 weeks ago

Sydney, Australia SafetyCulture Full time

**IT Specialist**:

- Sydney- Engineering - Shared Engineering /- Full-time Permanent /- On-site- At SafetyCulture, we help businesses get better everyday. As the operational heartbeat of working teams, our technology gives workers a voice and leaders the visibility to make smart decisions. We’re constantly evolving our platform, expanding into sensors/IoT, Scalable and Event-Driven Architecture to name a few, but we believe there’s more to be done.

Recently valued at AU$2.7Bn, we’re investing our resources into creating and shaping a better workplace for all. We are growing fast and looking for talented, self-motivated people that value collaboration, growth and learning to join our team.

As our IT specialist, it is your job to take ownership of all the IT groundwork support. You will assist the Information Technology team with all aspects of technical support and be the office ‘go-to’ person for IT needs. This includes, but not limited to user support, computer setup, maintenance and service, assisting with networking maintenance and all other important technology needs we have here at SafetyCulture.

**How will I spend my time**:

- Support all groundwork IT tasks across our Australian office
- Manage our Jira ticketing system
- Provide a high level of customer service while supporting staff in a fast-paced environment
- Maintain support history by recording all requests in Global IT and Facilities Support Desk; analyse and present support data to proactively identify improvement opportunities
- Assist in preparing and deploying MacBooks and PC's for staff, including imaging and re-deployment
- Provide on-site technical support at events, including team stand-ups, product demos and internal or external events
- Document and update technology related procedures

**Essential Skills**:

- Windows and Mac OS experience
- Experience with Kandji and Microsoft Intune (Apple/Windows MDM), or willingness to learn this software
- Self-starting attitude, resourcefulness and professionalism
- Strong ability to identify, analyse and solve problems
- Able to demonstrate SafetyCulture values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action)

**Desirable Skills**:

- Okta SSO and provisioning experience
- Google Suite Admin
- Experience troubleshooting Windows 10, Office 365 and performing SaaS tool admin

**More than a Job**:

- Equity with high growth potential, and a competitive salary;
- Access to professional and personal training and development opportunities;
- Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

**Office Benefits**:

- In-house Culinary Crew serving up daily breakfast, lunch and snacks;
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages;
- Quarterly celebrations and team events:

- Table tennis, board games, books library, and pet-friendly office.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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