Customer Connections Manager

2 weeks ago

Melbourne, Australia CitiPower and Powercor Full time

**Customer Connections Manager**:

- Melbourne, VIC, AU, 3000**About us**:
We’re a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the distribution networks providing reliable, safe and affordable electricity to 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Our people are also at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

This is a workplace that's both dynamic and welcoming, where our people learn from the best in the business, and where there's a focus on inclusivity, collaboration, and rewarding the individual and their aspirations.

**About the Role**:
This is a critical role leading the Powercor, CitiPower and United Energy Customer Connections team, working at a senior level and with various internal and external stakeholders.

As the Customer Connections Manager, you will use your previous experience managing in customer connections, design, construction or similar, to drive and lead this team ensuring success in the overall Customer Connections processes from end to end.

This includes the ability to ensure the overall capability of the team is operating at optimal level, and that value is added through strategic initiatives, commercial decision making, and process improvement plans and projects.

This role is also heavily focused on developing and maintaining the client relationships and service level agreements with internal and external service providers and customers. Knowing how to effectively communicate and engage with these key stakeholders to ensure optimal operational outcome is critical. As is the ability to be agile and able to instil a culture of best practice and fit for purpose capabilities.

If you are true people leader, who strives in an environment that fosters and grows success of its people and its technical abilities, this is an opportunity to join our team and make your mark.

**What you will bring**:

- Previous solid working experience in the power industry areas of connection, design and/or construction / operations
- Solid previous experience in customer service, managing and leading a team in a complex environment
- Strong communication and stakeholder management skills, with proven ability to innovate, and deliver optimal operational outcomes
- Strong skills in commercial acumen, forecasting and budgeting, with the ability to improve process and work on change management initiatives
- Experience managing a high performing team with the ability to work within and understand regulatory obligations

**We think outside the box**:
So, if you looked at our job ad and ruled it out because you didn’t check every box, but you have the experience and capabilities for a portion of the role maybe it’s time to reconsider. Tell us why you’re interested in working for CitiPower, Powercor and United Energy, your career aspirations and how your diverse perspective, capability and experience will add value to our team. We’d love to hear from you.

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.
Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance.
We proudly strive to provide a safe, inclusive, and sustainable environment where all our people feel respected, valued, and supported to bring their whole selves to work and be the best they can be.
With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

**Job Segment**:Sustainability, Business Process, Change Management, Manager, Energy, Management

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