Customer Experience Manager

2 months ago

Melbourne, Australia CBRE Full time

Posted- 31-Oct-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Communications/Public Relations, Customer Service, Marketing- Location(s)- Melbourne - Victoria - Australia**Create an inspiring and innovative work environment that brings joy to the work place.**

**Engage with customers to create a collaborative and inclusive building community**

**Melbourne | Land of the Wurundjeri people**

***
- We are looking for an energetic and engaging individual to join the team and take on the role of Customer Experience Manager for an allocated portfolio of property assets on behalf of one of CBRE’s major institutional clients.You will be responsible for creating an engaging and connected community by facilitating brand, communications, and event activity across the commercial and retail precinct.**The Opportunity**:

- Support implementation of the client’s portfolio customer experience strategy at specific assets.
- Create and manage the activation and wellbeing program for this vibrant community in collaboration with key internal and external stakeholders.
- Manage communications planning and implementation across physical, digital and socials.
- Collaborate with a national experience team on various special projects and campaigns.
- Deliver on CBRE’s commitment to providing first-class services to the client.
- Engage and collaborate with external providers and agencies for various events, programs and partnerships.
- Encourage the team to support a customer-centric approach to everything our team and valued strategic partners do
- Of course, there is all the usual admin and reporting that keeps us on track and motivated.

This is a great time to become involved in a dynamic and evolving community connected by diverse events and experiences. It will be rewarding for an events, marketing, and hospitality superstar, with a sound knowledge of everything required behind the scenes and a personality to engage and make every event memorable**About you**:

- Experience in hospitality and/or event management
- Marketing and communications background with a strong attention to detail in presentations and copywriting
- Demonstrable confidence in communication, having the ability to build effective relationships with internal/external stakeholders
- Customer service focus and performance outcome orientation with all colleagues and at all levels
- Logical and analytical thought process with excellent time management and organisational skills to manage workflow and priorities
- Elevate all members of the experience team becoming a champion of customer service
- High level of computer literacy in demonstrated ability to handle software dashboards
- Property experience a bonus

**What’s in it for you?**
- You’ll form an integral part of an enormously successful team who out performs in the market year after year.
- Parental leave, which is industry-leading.
- Working with an organisation like ours will take your career to the next level. The sky’s the limit.

**About Us**

At CBRE, our people enjoy the flexibility of working in a global real estate and property services organization with tremendous scale. Every day you are empowered to be better and this is achieved through the platform and resources you have access to and the ability to work in an inclusive and collaborative environment where you will be challenged to grow and be your best.**Can we inspire you to join us?**
- At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.- We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture. We welcome and encourage First Nations People to apply.- We look forward to hearing from you.

  • Experience Leader

    3 weeks ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    4 weeks ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    3 weeks ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    3 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    1 day ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Customer Experience Manager

    6 days ago

    Melbourne, Australia JV Recruitment Full time

    Position Description Customer Experience Manager Generated by Your HR System 27th Oct 2023 Position Purpose To proactively increase customer satisfaction and loyalty, ensuring interactions meet TDH needs and visions KPI's Customer Experience Customer Satisfaction Productivity Alignment with goals of the organisation Staff Retention Response times...

  • Manager Customer Experience

    3 weeks ago

    Melbourne, Australia Melbourne Water Full time

    **Job Number**: - 978193 **Work type**: - Permanent Full Time **Location**: - Melbourne - Docklands **Categories**: - Communications, Education & Marketing **Our Organisation**: At Melbourne Water we love water and love life. What we do makes a vital contribution to Melbourne’s famous lifestyle. We achieve this by supplying high quality drinking...

  • Manager Customer Experience

    2 months ago

    Melbourne, Australia Charterhouse Full time

    Experienced customer experience manager to lead a team driving day to day operations and sales whilst ensuring a first class customer experience - **Manager Customer Experience**: - **Vehicle Leasing with a unique product**: - **Innovative and fast-growing firm**: - **Monday - Friday with an occasional Saturday**: - **Initial maternity leave...

  • Customer Experience Manager

    1 week ago

    Melbourne, Australia Open Colleges Full time

    Teaching - Vocational (Education & Training) - Join a leading online education provider, inspiring minds and changing lives. - Build and lead a highly engaged student & work placement support function and manage a contact centre achieving high productivity and excellent student outcomes. - Flexible hybrid working (minimum 3 days in the office) **About our...

  • Customer Experience Manager

    6 hours ago

    Melbourne, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As an Experience Manager, you will drive the strategy, design, and implementation of customer experience initiatives for our...

  • Customer Experience Manager

    2 weeks ago

    Melbourne, Australia Kinetic Full time

    **About us**: Join Kinetic, a globally recognised transport network across Australasia, the UK, Europe & Asia with bus and rail operations keeping people moving and cities and communities connected. We are Australasia's biggest bus network, with over 100 long-term contracts in local communities, a team of 7400 passionate people and a fleet of 5000 buses,...

  • Manager Customer Experience

    2 months ago

    Melbourne, Australia Charterhouse Full time

    **Manager Customer Experience**: - **Vehicle Leasing with a unique product**: - **Innovative and fast-growing firm**: - **Monday - Friday with an occasional Saturday**: - **Initial maternity leave contract** **About the Company** ASX listed organisation, operating across Australia and New Zealand with offices in every state, operating within the motor...

  • Customer Experience Manager

    1 week ago

    Melbourne, Australia Specsavers AU Full time

    Contract TypeFull time, Permanent RegionMelbourne (Support Office) Job FamilySupport Office|Job Category Retail Operations by‍14/05 2024 What you'll do **Customer Experience Manager** At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a...

  • Manager, Customer Experience

    1 month ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: NSW- Sydney inner, VIC- Melbourne CBD - **Fast-paced, diverse, challenging and high profile leadership role**: - **Use your passion and expertise to drive positive outcomes for our customers**: - **Newly created role in an exciting and busy part of NAB** **It’s more than a career at NAB. It’s about more...

  • Customer Experience Manager

    1 month ago

    Melbourne, Australia YETI Full time

    At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their...

  • Customer Experience Manager

    1 week ago

    Melbourne, Australia Gallagher Full time

    About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that...

  • Customer Experience

    6 days ago

    Melbourne, Australia Scape Full time

    **WHO WE ARE?** Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a...

  • Customer Experience Program Manager

    2 weeks ago

    Melbourne, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...

  • General Manager

    4 weeks ago

    Melbourne, Australia Frazer Tremble Executive Full time

    New Created Permanent Role, Hybrid, Melbourne CBD - Highly visible global role influencing all parts of the organisation - Innovative, Supportive, High-performing Join our client as the General Manager of Customer Experience. This newly created senior role offers a unique opportunity to shape and drive customer strategy in a leading global technology...

  • Program Manager

    1 month ago

    Melbourne, Australia Ardor People Pty Ltd Full time

    Permanent role - Hybrid / WFH - Attractive salary and benefits We are seeking an experienced Program Manager to lead a Customer Experience program of work ensuring deliverables are met on time, and on budget. The key accountabilities of the role will be to: - Develop, implement and maintain customer experience strategies and program initiatives that...