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Customer Experience Manager

2 months ago

Melbourne, Australia CBRE Full time

Posted- 31-Oct-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Communications/Public Relations, Customer Service, Marketing- Location(s)- Melbourne - Victoria - Australia**Create an inspiring and innovative work environment that brings joy to the work place.**

**Engage with customers to create a collaborative and inclusive building community**

**Melbourne | Land of the Wurundjeri people**

***
- We are looking for an energetic and engaging individual to join the team and take on the role of Customer Experience Manager for an allocated portfolio of property assets on behalf of one of CBRE’s major institutional clients.You will be responsible for creating an engaging and connected community by facilitating brand, communications, and event activity across the commercial and retail precinct.**The Opportunity**:

- Support implementation of the client’s portfolio customer experience strategy at specific assets.
- Create and manage the activation and wellbeing program for this vibrant community in collaboration with key internal and external stakeholders.
- Manage communications planning and implementation across physical, digital and socials.
- Collaborate with a national experience team on various special projects and campaigns.
- Deliver on CBRE’s commitment to providing first-class services to the client.
- Engage and collaborate with external providers and agencies for various events, programs and partnerships.
- Encourage the team to support a customer-centric approach to everything our team and valued strategic partners do
- Of course, there is all the usual admin and reporting that keeps us on track and motivated.

This is a great time to become involved in a dynamic and evolving community connected by diverse events and experiences. It will be rewarding for an events, marketing, and hospitality superstar, with a sound knowledge of everything required behind the scenes and a personality to engage and make every event memorable**About you**:

- Experience in hospitality and/or event management
- Marketing and communications background with a strong attention to detail in presentations and copywriting
- Demonstrable confidence in communication, having the ability to build effective relationships with internal/external stakeholders
- Customer service focus and performance outcome orientation with all colleagues and at all levels
- Logical and analytical thought process with excellent time management and organisational skills to manage workflow and priorities
- Elevate all members of the experience team becoming a champion of customer service
- High level of computer literacy in demonstrated ability to handle software dashboards
- Property experience a bonus

**What’s in it for you?**
- You’ll form an integral part of an enormously successful team who out performs in the market year after year.
- Parental leave, which is industry-leading.
- Working with an organisation like ours will take your career to the next level. The sky’s the limit.

**About Us**

At CBRE, our people enjoy the flexibility of working in a global real estate and property services organization with tremendous scale. Every day you are empowered to be better and this is achieved through the platform and resources you have access to and the ability to work in an inclusive and collaborative environment where you will be challenged to grow and be your best.**Can we inspire you to join us?**
- At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.- We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture. We welcome and encourage First Nations People to apply.- We look forward to hearing from you.

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