Customer Support Specialist

2 weeks ago


Sydney Central Business District, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.
- ** Permanent Role, Located at Sydney CBD, Hybrid work Module**:

- ** Great Salary Package and Employee Benefits**:

- ** Prior Experience in Phone based Customer Service, Excellent Communication Skill**

**Position Overview**

***
The Customer Support Team/Hub is the face of the Shared Services Team. We are accountable for resolving all client and contractor queries (including internal stakeholder questions) relating to the onboarding of contractors, client collections & contingent worker payments. In addition to this we manage business communications to our contingent workers (contractors or employees) & clients (such as changes to our payroll schedule in the event of public holidays), and the verification of new clients (including recommendation to the Branch to commence placements). We strive to protect our business, ensuring we deliver customer delight whilst limiting risk.

**Duties & Responsibilities**:

- Develop an effective internal network to deliver efficient solution and support to customers
- Coach and mentor team as required by proactively identifying personal skill gaps and discuss with direct manager on a regular basis
- Adherence to Standard Operating Procedures and Service Level Agreements
- Resolve operational issues which have been escalated
- Customer driven reports are delivered on time
- Maintain data integrity
- Ensure systems are maintained with a high level of accuracy and quality, ensuring consistent flow of data across integrated, partially integrated, and non-integrated systems
- Contribute to business improvement projects, identifying improvement opportunities and introducing innovative solutions to problems
- Maintain detailed work instructions, ensuring changes are updated and tested
- Provide work instructions for any new systems going forward (new procedures to be tested and notes revised, implement as required)
- Proactively identify, manage, and resolve problems in a timely manner to minimise work delays.
- The ability to clearly communicate at all levels, adjust communication style to suit audience. When needed you will also participate in customer-facing calls communicating progress updates, action plans, and resolution details.
- Intermediate Microsoft skills - Outlook, Excel, and Word
- Administrative background
- Sound appreciation and passion of customer service, and you will guarantee customer satisfaction, quality, and ongoing customer success.
- Process driven, outcome orientated, and high level of attention to detail.
- You will coordinate root-cause analysis and fixes for complex issues and customers while being necessary for providing a consistent quality experience, bringing new and improved support methodologies to our group shared services function i.e. SOP improvements, delivery quality, transparency, analytics, and developing robust teams.
- Ability to perform and prioritise under pressure
- Manage multiple priorities
- Be pro-active and self-motivated
- Willingness to work as part of a team “good to great” mindset.



  • Brisbane Central Business District, Australia TEKsystems Full time

    TEKsystems, Inc - Posted: 25/01/2023 **Location**: - Brisbane CBD**Employment Type**: - Contract **Job ID**: 536618 **Job Summary**: **The Company** We are on the lookout for a Technical Support Specialist to join one of Queensland’s top universities to support their Identity Management project, this is a technical generalist role with...


  • Brisbane Central Business District, Australia WorkCover Queensland Full time

    **Job no**: 493035 **Work type**: Permanent - Full Time **Location**: Brisbane CBD **Categories**: Partnerships and Relationships Group - Inbound Contact Centre, Partnerships and Relationships Group At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep...


  • Sydney, Australia Mable Full time

    The role of the Customer Support Specialist is uniquely designed to service all users of the Mable platform. The team is trained across everything Mable and is critical to driving customer engagement and loyalty. We have multiple roles within this category covering part-time and full-time hours. **How will I make an Impact?** **As part of the customer...


  • Sydney, Australia TROOCOO Pty Ltd Full time

    Career progression and development opportunities - Fun and vibrant team culture - Flexible working arrangements **About your new role** This is your exclusive opportunity to join an Australian retail bank as a Customer Support Specialist. This role will be sitting in the business banking stream, and you will be the first point of contact for business...

  • Medical Practitioners

    4 weeks ago


    Central Coast, Australia HealthcareLink Support Full time

    About the Role:Our established client is urgently looking for a passionate Skin Cancer Doctor to join their growing team! You'll have the chance to apply your clinical expertise and be part of the dedicated Clinical Training Director focused on mentoring, training, and professional development. Our client based in CBD, a good patient base is actively...


  • Sydney Central Business District, Australia Guild Group Full time

    Job Number: - 493299 Work type: - Full Time Permanent **Location**: - Sydney (CBD), Brisbane Categories: - Claims **Location**: Open to role based in Brisbane or Sydney **Term**: Full Time, permanent opportunity **Why this opportunity?** - You can make this role your own. You’ll be close to our customers and have the autonomy and the trust of...

  • Medical Practitioners

    4 weeks ago


    Sydney, Australia Healthcarelink Support Full time

    Our client has been a part of the Sutherland Shire Community for over 36 years, having operated since 1987. The centre has a proud history of providing reputable quality health services to all patients. A DPA position has become available at this well established clinic replacing a GP so you will be busy from Day 1. The practice is a fully-accredited;...


  • Sydney Central Business District, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Contractor **Location**: Sydney CBD - New South Wales **Industry**: Marketing & Communications **Contact Name**: Lizzie Ritchie **Contact Phone**: **Date Published**: 16-May-2023 Marketing Automation Specialist Sydney CBD - Hybrid Working - 2 Days office based. 12 Month Contract - High Potential to Extend or convert to...


  • Sydney, Australia Hatch Full time

    ** This role is at Tyro (not for Hatch)** Hatch is supporting Tyro to find a great Customer Support Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Tyro. **About the role at Tyro** Tyro's Customer...


  • Sydney, Australia B & K Consulting Full time

    **Customer Technical Support Specialist**: **Sydney NSW** **$70,000 - $80,000 Annually** **Full time** - Fantastic opportunity for those passionate about technology and finance - A varied role that welcomes initiative and collaboration - Generous Employee Benefits Your duties and tasks: - Delivering top-tier technical support to valued customers. -...


  • Sydney Central Business District, Australia nuclei recruitment Full time

    ecommerce business - central location, hybrid work - search or social experience needed We are on the look out for a Digital Performance Specialist for one of the fastest growing women's online retailers. This is an excellent opportunity to work on performance focused campaigns with big budgets. **About you** You have worked in an agency environment, and...


  • Sydney, Australia Hatch Full time

    ** This role is at Tyro (not for Hatch)** Hatch is supporting Tyro to find a great Customer Support Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Tyro. **About the role at Tyro** Tyro's Customer...

  • Claims Specialist

    4 weeks ago


    Sydney Central Business District, Australia Fuse Recruitment Full time

    Claims Specialist - **Location**: - Sydney CBD - New South Wales - **Work Type**: - Full Time - **Salary**: - AU$75000 - AU$90000 per annum - **Reference**: - 22738 - This is an exciting new role with a growing company! The culture is second to none and not just lip service. They work hard but also like to have a great time, their office is new and in a...

  • Marketing Specialist

    4 weeks ago


    Sydney Central Business District, Australia u&u Recruitment Partners Full time

    About the Company A large matrix style of business in SaaS for the medical industry. This software assists medical professionals manage their practices more efficiently through task management, compliance and CRM. About the Role The purpose of this role as Marketing Specialist is to support the Head of Marketing through your contribution to the marketing...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer - Medical Suites** - Fulltime ongoing role based in Darlinghurst (in-office role - 5 days per week) - Clerk grade 3/4 Salary ranging from $75,992 - $83,211 base per annum plus super - Closing date Wednesday 26th April 2023 (09:59AM) **About the Role**: ***The NSW Personal Injury Commission (Commission) is looking for a Customer...


  • Sydney Central Business District, Australia Mars Recruitment Full time

    Labour Procurement Specialist The role exists to deliver procurement category management, focusing on recruitment and labour hire services. It will require the development of category plans and strategies, subsequent sourcing/negotiation initiatives and ongoing management of the existing contract portfolio. This position can be based in Brisbane or...


  • Sydney, Australia Page Personnel Full time

    Sydney CBD Location - Hybrid Position **About Our Client**: As a Customer Fulfilment Support Specialist, you will play a pivotal role in managing operations, administration tasks e.g. data entry, as well as logistic coordination, and managing 3PL providers. Your responsibilities will include addressing delivery issues, handling escalations, and ensuring...


  • Sydney Central Business District, Australia TEKsystems Full time

    TEKsystems, Inc - Posted: 22/02/2023 **Location**: - Sydney CBD**Employment Type**: - Contract **Job ID**: 537110 **Job Summary**: - Initial 6-month FTC contract; Hybrid working model; Sydney CBD - Australia's leading life insurer; working with partnerships and group life to deliver key projects - Tender Communications & Marketing; B2B2C; FS...


  • Sydney Central Business District, Australia Clicks IT Recruitment Full time

    We're seeking a Change Communications Specialist to join our national aviation client in Sydney. In this role, you'll design, develop and implement communication and engagement plans to support a strategic transformation programme focused on delivering end-to-end business improvements and digitisation across our support services teams. You'll provide expert...


  • Brisbane Central Business District, Australia Davidson Group Services Full time

    **About the Company** This iconic organisation is a key player in the Australian market and beyond. With an unparalleled brand reputation synonymous with customer loyalty, quality of service and a passionate commitment to innovation, this business is well placed for ongoing and continued success **About the Role** As the ICT Procurement Specialist you...