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Application Support Analyst
3 weeks ago
**ROLE**: Application Support Analyst
**LOCATION**:Canberra, Sydney, Melbourne
**CONTRACT**: 12 months, 12 months extension
**REQUIREMENT**:Australian Citizen
**RATE**: $520/day
**OVERVIEW**
We are recruiting on behalf of a Federal client for multiple Application Support Analysts based in Canberra, ACT. This is a contract opportunity commencing 2024 with 12 months initial and 12 months extension.
**Duties**
- Utilise technical expertise and specialist knowledge of business rules to investigate and resolve ICT system issues.
- Strong verbal and written communication skills to liaise with business staff, technical teams and customers.
- Ability to work closely and communicate clearly with multiple internal stakeholders and external vendors in the identification and rectification of issues.
- Perform validation on complex business problems by differentiating between system issues (IT) or business rule (operational) issues.
- Perform occasional data analysis and reporting in excel, including identifying trends and root causes in data.
- Ability to understand and support replication and testing of issues to support SIT, UAT and BVT.
- Perform tasks required to support release cycles to support business functions.
**ESSENTIAL CRITERIA**
- Demonstrated experience in supporting either SAP or Salesforce platforms.
- Demonstrated ability to liaise with and manage internal and external stakeholders to achieve a business outcome.
**NEXT STEPS**
**Andy Tao**
- Aboriginal and Torres Strait Islander people are encouraged to apply._
- Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup_
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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