Support Analyst

1 week ago


Canberra, ACT, Australia HiTech Personnel Full time

Reference #:

  • JF/JJ2225
    Title:
  • Support Analyst / System Support
  • Azure, Dynamics CRM, Agile
  • Federal Government
    Category:
  • ICT
    Location:
  • ACT
    Work Type:
  • Contract
    Remuneration:
- $Neg
Term:

  • 12 Months + 12 Mont
    Description:
-
Dynamic Program of Work
Nationwide:-
Initial 12 month contract plus 2 x 12 month extension
:

-
Business Grants CIO National Initiative


One of Australia's high profile
Federal Government Department is looking to engage with an experienced
Support Analyst / System Support - Level 2/3 to develop and maintain relationships with other technical staff, and work with them to investigate, document and resolve complex user incidents.

The successful
Support Analyst / System Support will secure a
12 month contract with
extension options for a further 24 months and a
rewarding hourly rate.


The successful
Support Analyst / System Support will be responsible for, but not limited to:

  • Undertake analysis of all escalated support tasks (Level 2 and 3) taking appropriate action to reach resolution
  • Work collaboratively with other Grants program areas and the Grants and System Support team
  • Write and update knowledge base and user help articles
  • Use departmental service management tool to manage tasks and issues
The successful
Support Analyst / System Support will have experience in the following:

  • Strong communication and collaboration skills interfacing with key project stakeholders
  • Experience in administering Microsoft Dynamics CRM
  • Demonstrated experience working within an Azure service is highly desirable.
  • Strong communication and collaboration skills interfacing with key project stakeholders


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