Automation Manager

4 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 63867**Automation Manager**
- **Location Parramatta CBD with access to hybrid work arrangements**:

- **Full time ongoing opportunity (35 hours per week)**:

- **Salary from $120,859 to $133,183 pa. + super and annual leave loading**:

- **Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport**

**Your role**

The Automation Manager leads the development and automation delivery of complex processes using automation tools. The role is responsible for complex development and maintenance of the automated solutions by coordinating tasks, fixes issues or configuring automation tools with the assistance of the Automation Business Analyst. The scope of work is for transactions processed by the Information & Digital Services IT Service Desk.

**What you’ll do**

You will assume technical responsibility for all stages of the Automation development process to ensure requirements are documented and met. You will also be responsible for:

- Utilising technical expertise in the requirements analysis phase to ensure the solution is both fit for purpose and fit for use
- Designing and executing acceptance testing to improve the quality and reduce operational risk of the automated process
- Providing ongoing analysis and review of IT Service Desk processes to identify opportunities to improve and enhance automation
- Monitoring the Automation effectiveness by continued reporting and trend analysis to ensure automation processes are achieving expected outcomes compared to manual processing
- Contributing to the development, evaluation and implementation of automation policies, standards, processes, and procedures with the organisation to ensure compliance and reduce risk
- Ensuring ServiceNow modules used by the IT Service Desk are utilised effectively and to the full potential of the product, ensuring knowledge and request forms are setup to aid in automation

**What we’re looking for**
- Proficiency in business analysis, system design, process re-engineering and automation
- ITIL Foundation
- Tertiary qualifications in relevant field and/or relevant experience

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- **Targeted Question 1: Describe a successful automation project you have led or participated in the past that involved integration. What were the goals, challenges and outcomes of the project and how did you measure the effectiveness and efficiency of the automation, what tools and metrics did you use?**
- **Targeted Question 2: Can you describe how you have trained and mentored team members on automation skills and technologies, what are the challenges and best practices in automation training and development.**

**Applications close **Thursday 30 November 2023 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

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