Operations Support Officer, Collections

6 months ago

Melbourne, Australia Afterpay Full time

**Company Description**:

- It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
- Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
- Check out our locations, benefits, and more at cash.app/careers.

This is an exciting opportunity to join us as an Operations Support Officer for our Collections team. Our team gets to work on communicating with vendors, customers and their representatives to investigate and identify suitable outcomes for collections activities, fraud investigations and reducing losses in accordance with our company guidelines, Privacy Act, Debt Collection Guidelines and other relevant legislation the company are governed by.

**You will**:

- Respond to Debt Collection Agency inquiries and manage customer complaints in a timely manner
- Maintain accuracy of customer details and account information.
- Manage transaction disputes and liaise with relevant internal departments
- Maintain database of theft case information for timely retrieval and analysis
- Analyze customer statements, ACORN reports and police reports to resolve identity theft cases and claims
- Process and finalize bankruptcy & deceased accounts

**Qualifications**:

- Ability to go into the Melbourne office every Thursday
- Strong oral and written communication ability
- Strong organisation, time management skills, and attention to detail
- Ability to analyze issues and develop problem solving methodology independently
- Ability to multi-task and work in a high volume, high pressure environment
- Skills related to individual case/workload management
- Client focus skills; ability to form relationships and establish trust, respect, competence, and confidence

**Additional Information**:
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. **_Want to learn more about what we’re doing to build a workplace that is fair and square?_**

**Perks**

We want you to be well and thrive. Our global benefits package includes:

- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
- Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution._

  • Billing & Collection Officer

    1 month ago

    Melbourne, Australia The Victorian Rehabilitation Centre Full time

    **Collections Officer Victoria** Healthscope's Victorian Centralised Billing and Collections Hub is looking to employ a Collection Officer to join their busy team. The primary purpose of this role is to manage a portfolio of fund and patient related debt as per Healthscope payment terms, whilst maintaining the highest standard of customer service and...

  • Collections Officer

    6 months ago

    Melbourne, Australia PARTALE Full time

    Learn, grow, develop and tap into extensive industry knowledge - Truly contribute to a growing business that has an incredible history and team - Melbourne based opportunity About the Opportunity Reporting to the Credit Manager, the Collections Officer is responsible for actively managing the collections activity on a portfolio of residential and mortgage...

  • Collections Officer

    6 months ago

    Melbourne, Australia Mercedes-Benz Financial Services Australia Full time

    **Aufgaben**: **COLLECTIONS OFFICER - Accelerate your career with Mercedes-Benz Financial Services - Challenge yourself with a steep learning curve, ability to work flexibly - Join an exciting, high performing automotive financial services business At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that retailers and...

  • Collections Officer

    6 months ago

    Melbourne, Australia Sharp & Carter Full time

    Located in their Richmond office close to public transport - 3 month temporary assignment - Attractive hourly rate - Located in their Richmond office close to public transport - 3 month temporary assignment - Attractive hourly rate **Position Description**: The role is specifically focused on timely collections. You will play a crucial role in contacting...

  • Collections Officer

    6 months ago

    Melbourne, Australia NOW Finance Full time

    Join our fantastic in-house Late-Stage Collections Team at NOW Finance! NOW Finance is an Australian-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution. As a NOW Finance Late-Stage Collections Officer, you will play a pivotal role in liaising with our valued customers, providing excellent...

  • Art Collection Officer

    3 months ago

    Melbourne, Australia RMIT University Full time

    Overview: - Part-time, Fixed Term position until October 2025- Salary Level HEW 6 + 17% Superannuation- Based at the Melbourne CBD campus About the role As Art Collections Officer, you will provide support to the Technical Collections Coordinator working with RMIT Art Collection. You will work collaboratively in a team environment and with key stakeholders...

  • Collections Officer

    6 months ago

    Melbourne City Centre, Australia HAYS Full time

    **Your new company** Work for an Australian owned and operated energy company that has a focus on servicing Australian small to medium enterprises. This Melbourne CBD based company is environmentally conscious and continues to be ethically and socially responsible to give businesses the power to use less energy, and provide a range of value-added products...

  • Collections Officer

    6 months ago

    Melbourne, Australia Robert Half Full time

    Immediate start for an experienced Collections Officer to work for a large, well respected health organisation based in the Inner East. **The Company** Robert Half is currently recruiting for an experienced Collections Officer to start at short notice on a 2-month temporary contract. Our client is a respected employer of choice in the health sector and...

  • Collections Officer

    4 months ago

    Melbourne City Centre, Australia Recoveriescorp Full time

    **Job no**: 493081 **Work type**: Full-time **Location**: Melbourne CBD **Categories**: Collections Working as a Collections Officer, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the...

  • Collections Officer

    6 months ago

    Melbourne, Australia Robert Half Full time

    **The Company** Robert Half is currently recruiting for an experienced Collections Officer for a well-respected and leading organisation based in the healthcare sector. This ongoing role with a potential for permanency is within a fast-paced environment, managing high volume and complex aged debt portfolios. If you have proven experience in a similar role...

  • Collection Operations Supervisor

    3 weeks ago

    Melbourne, Victoria, Australia Healthscope Full time

    Job OverviewHealthscope is seeking an experienced Collection Operations Supervisor to join their Victorian Centralised Billing and Collections Hub in Glen Waverley.About the RoleThis challenging role involves overseeing the coordination of billing and collections administration, providing support and mentorship to the team, and ensuring efficient workflow...

  • Collections Officer

    6 months ago

    Melbourne, Australia ScotPac Full time

    Banking & Finance Credit & Collections We're on the look out for a Collections Officer to join our Melbourne team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking for a change. Our Purpose We are on...

  • Operations Support Officer

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Operations Support Officer

    6 months ago

    Melbourne, Australia Afterpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Collections Support Officer

    6 months ago

    North Melbourne, Australia Lort Smith Full time

    **About us** Lort Smith Animal Hospital is a Melbourne icon, serving its people and animals for 85 years. We are Australia’s biggest non-profit animal hospital treating over 20,000 animals a year across two locations. Our Campbellfield Adoption Centre is a vet clinic and shelter, rehoming surrendered animals, and our North Melbourne hospital and clinic...

  • Collections Officer

    4 months ago

    Melbourne, Australia Weploy (permanent opportunities only) Full time

    **Passionate about delivering exceptional customer experiences?** **Love supporting customers through the good and bad?** **We've got you covered.** **Benefits**: - Permanent full-time position - Supportive and diverse team environment - Solid training programme to set you up for success - Team social outings and activities **Your Next Role**: Are you a...

  • Collections Officer

    6 months ago

    Melbourne, Australia Sharp & Carter Full time

    3 month temporary assignment - Work from home flexibility (2 days in the office and 3 days from home) - Attractive hourly rate **The Organisation** Our client is a leading healthcare organisation who are an absolute market leader, performing amazing things in the community. Based in Prahran (with excellent working from home flex), they offer a highly...

  • Collections Officer

    6 months ago

    Melbourne City Centre, Australia HAYS Full time

    Collections Officer job for an energy company based in Melbourne CBD **Your new company** This well-established energy company is looking for a collections officer to join them on a temporary basis. It is a full-time contract to help the finance team with additional workload. **Your new role** On a day-to-day basis you will be responsible for: - Being...

  • Collections Officer

    6 months ago

    Melbourne, Australia Perpetual Limited Full time

    6 weeks’ paid leave for all eligible employees - Hybrid office and Work from home. - Join a team committed to supporting your development Fordham is a specialist chartered accounting firm within Perpetual. Fordham has acted for private business, their owners and their families. We help our business owner clients understand and manage their business, build...

  • Billing & Collections Officer

    6 months ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Multiple opportunities exist for Billing & Collections Officers to be part of a supportive and forward-thinking organisation **The Company** With various locations nationally and the largest team of specialists, this health-care provider make a difference. They create jobs for over 19,000 people and provide work for nearly as many medical...