General Manager-courtyard By Marriott Melbourne

2 weeks ago

West Melbourne, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24209050
**Job Category**Property Leadership
**Location**Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**HOTEL DESCRIPTION**
Courtyard by Marriott Melbourne Flagstaff Gardens, our second managed Courtyard by Marriott hotel in Australia, offers 150 rooms across 17 levels. Located in the CBD at 50-56 Batman Street in West Melbourne, it features two food and beverage outlets: an all-day dining restaurant with 60 seats and a ground floor café with direct street access and 30 seats. The hotel also provides 250 sqm of meeting space with natural light, which can be divided into four separate areas. Additionally, it has a fitness center and an underground car park.

**JOB SUMMARY**

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is a key leader in the sales process. Build relationship with ownership or asset manager.

**CANDIDATE PROFILE**

**Required**
- 10+ years of progressive experience in hotel industry preferred and prior GM experience in similar size hotels.
- Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
- Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
- Ability to independently manage multiple projects simultaneously.
- Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
- Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
- Track record of creating positive and influential owner relationships

**Preferred Skills and Knowledge**
- Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
- Strong organization skills
- Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
- Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
- Ability to manage customer preference, loyalty, and engagement
- Ability to take constructive action without relying on directions from others
- Ability to network and build relationships to grow the business
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Strong communication skills (verbal, listening, writing, presentation)
- Effective influence, consensus building, and negotiation skills
- Ability to effectively manage and support change
- Strong associate relations and customer relations skills
- Proven success in talent management and peoplepower decisions

**Education and Professional Certification**
- Bachelor’s degree in related area, or equivalent relevant experience

**CORE WORK ACTIVITIES**

**Managing Property Operations and Department Budgets**
- Ensure service programs are in place and executed against (e.g., Refreshing Service).
- Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards; including feedback on even the smallest of service and operational details.
- Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments.
- Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
- Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
- Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance.
- Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
- Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
- Delegate responsibilities for operations and projects to appropriate level of associate.
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