General Manager-courtyard By Marriott Melbourne

3 weeks ago

West Melbourne, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24205380
**Job Category**Property Leadership
**Location**Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**HOTEL DESCRIPTION**
Courtyard by Marriott Melbourne Flagstaff Gardens, our second managed Courtyard by Marriott hotel in Australia, offers 150 rooms across 17 levels. Located in the CBD at 50-56 Batman Street in West Melbourne, it features two food and beverage outlets: an all-day dining restaurant with 60 seats and a ground floor café with direct street access and 30 seats. The hotel also provides 250 sqm of meeting space with natural light, which can be divided into four separate areas. Additionally, it has a fitness center and an underground car park.

**JOB SUMMARY**

AC Hotels by Marriott is part of Marriott’s portfolio of Lifestyle Brands in the select service tier. The AC Hotels by Marriott General Manager is the primary business leader and brand activator at their property. This role is responsible for all aspects of the operation, most importantly managing a team of dynamic individuals and rallying them around a service culture that leaves a lasting impression. The General Manager is also responsible for general property performance, beverage and food operations, and leading innovative property sales and marketing strategies with a focus on what’s trending in the local market. They ensure that all aspects of the hotel are profitable and generating revenue. He or she will also work to create an experience that is in tune with the property’s locale and empower associates to bring the AC Hotels experience to life for guests. This role is _the k_ey leader for reinforcing AC Hotels service culture, supporting the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. To this end the General Manager will manage and conduct human resources activities with all their associates to keep them engaged and excited about the brand. This role will be able to gain the buy-in of owners and above property leaders to ensure effective development and implementation of property-wide strategies Finally, the general manager is a main point of connectivity from the hotel to the broader community around the hotel; they build relationships with key customers and businesses in the local area and are actively involved in the sales process.

**CANDIDATE PROFILE**

**Required**
- 10+ years of progressive experience in hotel industry preferred and prior GM experience in similar size hotels.
- Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
- Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
- Ability to independently manage multiple projects simultaneously.
- Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
- Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
- Track record of creating positive and influential owner relationships

**Preferred Skills and Knowledge**
- Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
- Strong organization skills
- Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
- Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
- Ability to manage customer preference, loyalty, and engagement
- Ability to take constructive action without relying on directions from others
- Ability to network and build relationships to grow the business
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Strong communication skills (verbal, listening, writing, presentation)
- Effective influence, consensus building, and negotiation skills
- Ability to effectively manage and support change
- Strong associate relations and customer relations skills
- Proven success in talent management and peoplepower decisions

**Education and Professional Certification**
- Bachelor’s degree in related area, or equivalent relevant experience

**JOB SPECIFIC TASKS**

**Managing AC Hotels Operations and Department Budgets**
- Ensures brand-specific service programs are in place and executed against.
- Provides timely feedback to management and hourly associates on service and operational standards, including

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