Data Protection Incident Responder

6 months ago

Sydney, Australia TikTok Full time

Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

USDS Resiliency Operations Center is responsible for Incident Management, Crisis Management, Business Continuity, Disaster Recovery alignment, and proactive Readiness and Preparedness programming for US Operations for Tiktok.
This position requires the ability to work well under pressure, act quickly, bring the right people to the table, and understand processes to analyze situations accurately.

**Responsibilities**:

- Ensure incident response processes are executed to support incident remediation activities, communications, and connection to crisis management if necessary
- Communicate incident response concepts and protocols in a digestible manner to non-technical audiences
- Supports tracking/maintenance/advancement/executiton of USDS Incident Response projects
- Participation in incident response activities and escalation to crisis as needed
- Know incident response plans and procedures, including identification, remediation, containment, and eradication procedures
- Know Crisis Management Plans and procedures, thresholds, and execute activation procedures
- Synthesize technical details of critical incidents to executive management and provide immediate containment and eradication recommendations

**Qualifications**:
Minimum Qualifications
- Bachelors’ Degree or industry equivalent work experience in CyberSecurity, emergency management, or crisis management with a focus on security analytics and incident response
- 3+ years experience in incident management operations, crisis management planning, and/or exercises
- Experience with identifying and responding to threats and threat actors
- Excellent communication (verbal and written)& collaboration skills, and ability to influence without authority
- Demonstrated teamwork and collaboration skills, in particular in leading or contributing to global and multi-functional teams
- Demonstrated time management, problem-solving, effort prioritization, and interpersonal skills

**Preferred Qualifications**:

- Experience in emergency operations, planning, and/or exercises, including program design and implementation
- Strong project management skills and thought leadership
- Coordinating high-profile, complex incident situations
- Social media, entertainment, startup, and/or tech industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to create an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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