Guest Service Agent

7 months ago

Sydney, Australia Crystalbrook Collection Full time

Be part of a collaborative and motivated team and enjoy career growth.
- Part Time position - 20/25 hours per week
- Entitlement to market leading benefits including 50% F&B Discounts

**The Opportunity**
We are looking for a motivated Guest Service Agents for
**Crystalbrook Albion** in Surry Hills. Reporting to the Front Office Manager, you will understand the importance of exceptional customer service and be able to anticipate the various needs of our guests. You will meet and greet, check in and assist in ensuring each and every guest has the most fabulous experience with us. Answering queries and supporting arrivals to enhance their Crystalbrook experience is all part of a days work for us,

**You will curate the hotel experience for our guests by**:

- Anticipating and attending to guest queries
- Welcoming our guests and checking them in and out with efficiency
- Processing daily guest transactions and accounts accurately
- Collaborating with other departments to ensure our hotel rooms are amazingly prepared for our arriving guests
- Happily working to rotating rosters across a 7-day week

**The Talent**:

- You should have previous customer service experience in a hotel environment
- A logical, common-sense approach to resolving concerns
- An empathic ability to anticipate our guests' needs
- Attention to detail, particularly when handling guest requests and cashiering
- Familiar with Sydney, including knowledge of the local sites and sounds.
- Be available for a minimum of 6 months
- Demonstrated 'can-do' approach to your duties and a willingness to help our team succeed

**The Reward**

As a member of our Front Office team, you will work with exceptional people in a supportive and passionate environment. We also have a long list of benefits that include:

- a market leading 50% F&B discount across all of our Venue's
- $99 Room rates and a friends and family discount
- lifestyle benefits including extra leave
- online learning and career development plan
- tailored EAP programme
- spa discounts and service recognition

**Why us**

**Crystalbrook Collection** is Australia's newest portfolio of distinctive, upscale hotels where differences and personality are applauded. Our environment is dynamic and entrepreneurial and we heartily believe in looking after our people. We are all about creating unique customer experiences and embracing our various locations. We love innovation, design, sustainability, connectivityand most importantly, having fun.

**What happens next

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