Variety of Foh Roles

2 weeks ago

Claremont, Australia VIPeople Full time

VIPeople are the industry leading supplier of professional and friendly Casual Event Staff to a wide variety of sporting and entertainment venues throughout Australia and we are thrilled to be hiring Front of House (FOH) staff to work at Cirque Du Soleil.

The Show runs from July 25th 2024 - August 25th 2024

Pre
- event shifts begin 11th July to July 24th 2024

Weekday Shifts range between the hours of  3pm - 11:30pm

Weekend shifts start time may vary starting 9.30am-10.30pm

To be considered for this opportunity you **MUST** be available to **work 4-5 days** a week regularly over the duration of the shows( Show dates
- Wednesday to Sunday ) This includes evenings and weekend shifts.

This includes evenings and weekend shifts.

FOH Roles include ;
**1. Box Office Clerk**

**2. Usher**

**3. VIP host/food server / Bartender**
- **Please see below the Primary responsibilities and requirements for each FOH role**_

**1.Box Office Clerk**
- Sell tickets at the window using Cirque du Soleil’s ticketing system;
- Assist customers and answer all questions with confidence and efficiency;
- Manage the will call and reprints;
- Assist customers with purchase decisions;
- Resolve customer conflicts with guidance from supervisor;
- Maintain knowledge of products currently available to customers;
- Understand and relate purchasing policies to customers;
- Collect complete and accurate data from customers;
- Follow proper cash handling procedures and reconcile daily transactions;
- Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner;
- Contribute to the environment of the box office in a way that is conducive to customer service, sales promotion, safety, and quality of work life;
- Assist in the concessions to serve F&B products during intermission;
- Keep the working environment clean and sweep after each selling period;
- Performs other duties as required;
- Possess the ability to learn ticketing software and retain a high level of complex information;
- Be comfortable working in a loud environment;
- Be calm, motivated, polite and courteous;
- Have a professional, clean appearance with a straight posture
- Be physically able to stand up for long hours and travel up-and-down stairs frequently;
- Understand customer service and hospitality;
- Work well with others;
- Pay attention to the details;
- Working fast and efficiently under pressure;
- Have a welcoming and friendly attitude (smile and proper greetings);
- Know when to get the help of a supervisor;
- Availability for the whole city duration;
- Speak English Mandatory
- other languages are an asset;
**2. Usher**
- Greet customers upon entrance to the big top;
- Check tickets and provide guidance to seats;
- Show customers where to find exits, bathrooms, and concession stands;
- Answer customer questions, handle complaints or suggestions;
- Ensure all customer needs are met;
- Seat customers in an orderly fashion, light the way with flashlights when customers arrive at or leave their seats;
- Help identify disorderly customers;
- Ensure everyone adheres to safety rules;
- Clean the big top - sweeping and moping - and place debris in trash receptacles;
- Provide assistance to customers with special needs;
- Ensure exit pathways are properly lit;
- Ensure nothing is obstructing exits;
- Help a customer up-and-down the stairs or onto ramps;
- Performs other duties as required;
- Work in a loud environment;
- Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in black shirts, pants and shoes (no logos);
- Be physically able to stand up for long hours and travel up-and-down stairs frequently;
- Understand customer service and hospitality;
- Work well with others;
- Pay attention to the details;
- Working fast and efficiently under pressure;
- Have a welcoming and friendly attitude (smile and proper greetings);
- Know when to get the help of a supervisor;
- Speak English Mandatory - other languages are an asset;
**3. VIP host/food server / Bartender**
- Greet guests at the VIP entrance, scan their tickets, and hand them their VIP lanyards;
- Make sure that all customer needs are met in a prompt, professional, and efficient manner;
- Serves alcoholic and non-alcoholic beverages to guests (market dependent);
- Prepare VIP for dining by clothing tables and setting decorations, cleaning and vacuuming, placing furniture, etc.;
- Fill up beverage fridges and food stations, Perform inventory on supplies;
- Serve food to guests throughout the VIP tent and the attached terraces in a positive and friendly manner;
- Maintains strict cleanliness of the VIP area;
- Clear and clean tables with food, drinks and general garbage, clean coffee area, food service areas and VIP are in general;
- Ensures hand-washing stations are always in order and with soap and paper towel;
- Change garbage, compost and recycle bags, and throw out into assigned bins;
- Participate in

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