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Concierge Sales Associate

3 months ago

Claremont, Australia VIPeople Full time

VIPeople are the industry leading supplier of professional and friendly Casual Event Staff to a wide variety of sporting and entertainment venues throughout Australia and we are thrilled to be hiring Front of House (FOH) staff to work at Cirque Du Soleil.

The Show runs from July 25th 2024 - August 25th 2024

Pre
- event shifts begin 11th July to July 24th 2024

Weekday Shifts range between the hours of  3pm - 11:30pm

Weekend shifts start time may vary starting 9.30am-10.30pm

To be considered for this opportunity you **MUST** be available to **work 4-5 days** a week regularly over the duration of the shows( Show dates
- Wednesday to Sunday ) This includes evenings and weekend shifts.

This includes evenings and weekend shifts.
- **Primary responsibilities and requirements **_

**Concierge Sales Associate**
- Sell seat upgrades and Lounge/VIP packages;
- Sell tickets using Cirque du Soleil’s ticketing system;
- Assist customers and answer all questions with confidence and efficiency;
- Assist customers with purchase decisions;
- Resolve customer conflicts with guidance from supervisor;
- Maintain knowledge of products currently available to customers;
- Understand and relate purchasing policies to guests;
- Collect complete and accurate data from customers;
- Follow proper cash handling procedures and reconcile daily transactions;
- Ascertain and resolve customers’ concerns, requests, and/or complaints in a timely, courteous and informed manner;
- Contribute to the environment of the concierge in a way that is conducive to customer service, sales promotion, safety, and quality of work life;
- Keep the working environment clean and organized;
- Performs other duties as required;
- Have up-sell and advanced sales experience;
- Possess the ability to learn ticketing software and retain a high level of complex information;
- Be comfortable working in a loud environment;
- Have a professional, clean appearance with a straight posture.
- Be physically able to stand up for long hours and travel up-and-down stairs frequently;
- Understand customer service and hospitality;
- Work well with others;
- Pay attention to the details;
- Working fast and efficiently under pressure;
- Have a welcoming and friendly attitude (smile and proper greetings);
- Know when to get the help of a supervisor;
- Availability for the whole city duration;
- Speak English Mandatory - other languages are an asset;
Interviews will be held in person - (Dates TBC)

**Job Type**: Casual

Pay: $31.64 per hour

Expected hours: 30 - 35 per week

Schedule:

- Afternoon shift
- Evening shift
- Morning shift
- Shift work

Application Question(s):

- Do you have experience working in Sales ? if Yes how many years?
- Do you currently have a valid Police check ? if not are you willing obtain one if successfully selected for the role following an interview?
- Do you currently have a valid White Card ? if NO are you willing obtain one if successfully selected for the role following an interview?
- Do you have experience working in Ticketing or a Box Office ? if Yes how many years?

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 26/06/2024
Expected Start Date: 25/07/2024