Resolutions Officer

1 month ago


Parramatta, Australia people2people Full time

Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, a world-renowned global organisation, is looking for experienced, passionate, and dedicated customer service professionals.

**The Role**:
As a Resolutions Officer, you are responsible for end to end case management for escalated customer claims including face-to face customers who visit head office

**Your Responsibilities will include**:

- Investigation and analysis of high risk cases to understand root cause for serious escalation
- Liaising with internal Samsung departments for resolution assistance escalating issues of high risk for future change requirements
- Proposing and developing improvement plans for identified areas of risk and customer dissatisfaction
- Decision making for customer resolution based on company policy
- Making outbound calls to customer’s and external partners
- Translate the issue of the customer clear and concisely, from verbal communication into a written format
- Other additional duties as instructed by management

**About YOU**:

- Minimum of 2 years in a customer service position
- Experience with SAP (desirable)
- Customer focused with an empathetic approach to customers
- Strong verbal and written communication skills
- Highly motivated and ability to take ownership of initiative
- Have a passion for customer service and enthusiastic about improving customer experience
- Must be a team player
- Must be a quick learner and adaptable to change
- Attention to detail essential



  • Parramatta, New South Wales, Australia Randstad Australia Full time

    About the roles:Our client is seeking APS5 Complaints Officers AND APS5 Reportable Incidents Officers. General duties are as detailed below.Duties:Assessing and monitoring complaints or reportable incidents and other regulatory intelligenceManaging a caseload of complaints or reportable incidents.Assessing and escalating cases for investigation and other...


  • Parramatta, Australia Alexander Appointments Full time

    $42.26 per hour + Super | 35hours per week - NSW State Government | WFH with occasional office days in Macquarie Park - ASAP Start | Estimated 6-month assignment, strong potential to extend - **$42.26 per hour + Super | 35hours per week**: - **NSW State Government | WFH with occasional office days in Macquarie Park**: - **ASAP Start | Estimated 6-month...

  • Aps4 Payments Officer

    4 weeks ago


    Parramatta, Australia Chandler Macleod Full time

    **Location** *** - Parramatta, New South Wales - **Category** *** - Accounting & Finance - **Salary** - $42 AUD - $44 AUD Hourly - **Posted** - 25-Jan-2024 - **Work type** - Contract - **Contact** - Andrew Murphy - **Reference** - 9109-06152643 - **Overview** The APS4 Payments Officer will have a considerable level of contact with internal and external...

  • Helpdesk Officer

    4 weeks ago


    Parramatta, Australia Hudson Full time

    Job Title: Helpdesk Officer Location: Brisbane or Gold Coast Job Type: Full-Time (2-Month Contract) with chance of extension Experience: Minimum 4 years in Helpdesk SupportOur client is a dynamic company dedicated to providing exceptional products to their clients. We are currently seeking a skilled and experienced Helpdesk Officer to join the team for an...


  • Parramatta, Australia Alexander Appointments Full time

    $32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster - NSW State Government | Parramatta Location - ASAP Start | Estimated 3-month assignment, potential to extend - **$32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster**: - **NSW State Government | Parramatta Location**: - **ASAP Start | Estimated 3-month...


  • Parramatta, Australia ERA Personnel Full time

    Pay rate: $42-$53 per hour + super - Contract: 3 months (possibility for extension) - Location: Parramatta + WFH Our government client has an exciting opportunity for a policy professional who has knowledge of natural hazards and either planning or research type skills. **About the role** The Policy Planning Officer will work with the Resilience and Urban...


  • Parramatta, Australia Link Group Full time

    Overview   As a Customer Service Officer (CSO) you will be the first point of contact (members, employers and financial planners) via phone (inbound/outbound), click-to-chat, and email for a range of enquiries.  Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses.    Key...


  • Parramatta, Australia WaterNSW Full time

    We are NSW’s bulk water supplier, river operator and your one-stop-shop for licensing, water trades and water information. We supply two thirds of the water used in NSW from our 42 dams, rivers and pipelines to regional towns, irrigators, Sydney Water, and local water utilities. We are looking for experienced Customer Service Officers with a passion for...


  • Parramatta, Australia Alexander Appointments Full time

    $32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster - NSW State Government | Hybrid - Parramatta + WFH - ASAP Start | Estimated 4-month temporary assignment, potential to extend - **$32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster**: - **NSW State Government | Hybrid - Parramatta + WFH**: - **ASAP Start |...


  • Parramatta, Australia Alexander Appointments Full time

    $34.50 per hour + Super| 38hours per week - NSW State Government | Hybrid - Parramatta + WFH opportunity - ASAP Start | Estimated 3-month assignment, potential to extend - **$34.50 per hour + Super| 38hours per week**: - **NSW State Government | Hybrid - Parramatta + WFH opportunity**: - **ASAP Start | Estimated 3-month assignment, potential to...


  • Parramatta, Australia NSW Government -Department of Education Full time

    **Graduate Industrial Officer** - **Full Time ongoing employment opportunity in a vibrant team**: - **Salary ranges from $89,707 to $112,849, plus employers’ contribution to superannuation and annual leave loading**: - **Supportive and collaborative environment**: - **Flexible working conditions and latest IT productivity tools**: - **Location:...


  • Parramatta, Australia Cumberland Council Full time

    Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an...


  • Parramatta, Australia Alexander Appointments Full time

    $33 - $35 per hour + Super depending on experience | Long term temp role - Experienced Administration Officer | Westmead location - Not For Profit, Community focused | Health Services - **$33 - $35 per hour + Super depending on experience | Long term temp role**: - **Experienced Administration Officer | Westmead location**: - **Not For Profit, Community...


  • Parramatta, Australia Quay Appointments Full time

    **Contract Type**: - Contractor**Location**: - Parramatta - New South Wales**Industry**: - Business Support**Contact Name**: - Sophia Marzolini- **Contact Phone**: - 02 8257 0500**Date Published**: - 24-Nov-2023**Customer Service Officer** **Parramatta NSW** **$32.73p/h + super** **12 month contract** Our client operates a large Shared Service Centre,...


  • Parramatta, Australia Alexander Appointments Full time

    $37.21 per hour + Super | 35hours per week - NSW State Government | Parramatta Location - ASAP Start | Estimated 4 weeks assignment, with a potential to extend - **$37.21 per hour + Super | 35hours per week**: - **NSW State Government | Parramatta Location**: - **ASAP Start | Estimated 4 weeks assignment, with a potential to extend** **About us** **About...


  • Parramatta, Australia Link Group Full time

    **Overview** Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses. **Key Accountabilities and Main Responsibilities** - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls - The provision efficient and effective query resolution...


  • Parramatta, Australia Link Group Full time

    **Overview** Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses. **Key Accountabilities and Main Responsibilities** - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls - The provision efficient and effective query resolution...


  • Parramatta, Australia Alexander Appointments Full time

    $490 - $588.38 per day + Super, depending on exp | 35 hours per week - NSW State Government | Hybrid - Parramatta + WFH - ASAP Start | Estimated 5-month temp assignment, potential to extend - **$490 - $588.38 per day + Super, depending on exp | 35 hours per week**: - **NSW State Government | Hybrid - Parramatta + WFH**: - **ASAP Start | Estimated 5-month...


  • Parramatta, Australia Ampersand Full time

    Pay Rate: $32/hr + Super - Contract Length : 12 months + Possibility for extension - Location: Parramatta + Hybrid Flexibility **Key functions of this role include**: - Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment - Handle customer enquiries promptly and courteously while...


  • Parramatta, Australia Catholic Diocese of Parramatta Full time

    This is an opportunity for you to bring your insurance expertise in-house, where you will work in a vibrant and authentic culture. **About us** The Diocese of Parramatta is home to more than 330,000 Catholics and is one of the most diverse and fastest growing dioceses in Australia. The Diocese is made up of 46 parishes and 82 Catholic schools across...