Helpdesk Officer

3 weeks ago

Parramatta, Australia Hudson Full time

Job Title: Helpdesk Officer

Location: Brisbane or Gold Coast

Job Type: Full-Time (2-Month Contract) with chance of extension

Experience: Minimum 4 years in Helpdesk Support

Our client is a dynamic company dedicated to providing exceptional products to their clients. We are currently seeking a skilled and experienced Helpdesk Officer to join the team for an initial 2-month contract and contribute to the to delivering expetional customer support.

Job Overview: As a Contract Helpdesk Officer, you will play a crucial role in ensuring smooth and efficient IT operations by providing technical support and assistance to the internal teams. You will have a minimum of 4 years of experience in a helpdesk or technical support role, a strong customer service orientation, and the ability to troubleshoot and resolve issues promptly.

Key Responsibilities:

  1. Provide first-level technical support to end-users via phone, email, and remote assistance.
  2. Diagnose and resolve hardware, software, and network issues in a timely manner.
  3. Document, track, and monitor support requests to ensure timely resolution.
  4. Collaborate with other IT team members to escalate and resolve complex issues.
  5. Assist in the development and maintenance of knowledge base articles.
  6. Install, configure, and troubleshoot desktops, laptops, and peripherals.
  7. Collaborate with vendors to resolve hardware and software issues.

Qualifications:

  1. Minimum of 4 years of experience in a helpdesk or technical support role.
  2. Proficient in troubleshooting Windows and Mac operating systems.
  3. Strong knowledge of hardware, software, and network troubleshooting.
  4. Excellent communication and customer service skills.
  5. Ability to work independently and collaboratively in a team environment.
  6. IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred.

Job Title: Helpdesk Officer

Location: Girraween

Job Type: Full-Time (2-Month Contract) with chance of extension

Experience: Minimum 4 years in Helpdesk Support

Reference number: BBBH237195
Profession:IT, Technology & DigitalHelp Desk & IT Support

Company: Hudson Australia
Date posted: 5th Apr, 2024

  • Helpdesk Officer

    5 days ago

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