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Analytics Platform Support Analyst

2 months ago

Melbourne, Australia Transurban Full time

As one of the world's largest toll-road operators, Transurban brings people and places closer in a safer, smarter and faster way. From the technology that keeps drivers safe on our roads, to our digital channels that help them manage their accounts to engaging with our Customer Care team, Customer and Technology are involved in every step of the journey. We are tapped into global trends so we can build a future that combines traditional infrastructure with emerging technology to create exceptional customer experiences

This is an exciting opportunity to join a growing organisation that is future focussed in a rapidly changing industry with the surge in electric vehicles, mobility of the future and other dynamic factors.

As an Analytics Platform Support Analyst you’ll be playing a significant role in the Enterprise Data and Analytics team by contributing in the daily operations and providing support to the broader business. You’ll partner with internal people to solve business problems using data analytical approaches.

You’ll work with the Data Analytics, AI and ML team to gain a deeper understanding of business problems, analyse operational data sets and design, build, test and deploy new optimised process improvements in Tableau Analytics Server. This is a hands-on role encompassing Data Processing & Analysis, Tableau Solutions design and optimisation, Tableau Data Prep job improvements and business support.

The Impact you’ll make
- Analyse business requirements and associated business drivers, impacts and influences, and design solutions to address these requirements.
- Work with the business to understand the business problems and translate then into achievable data and analytics problems.
- Provide incident and problem resolution and seek to continuously improve the performance of the analytics platform capability.
- Support the lifecycle management to ensure that the capability stays supportable and follows current best practices.

The talents you’ll bring
- Demonstrated work experience delivering data outcomes in a corporate environment.
- Proficient with all Tableau solutions and understand process tuning and optimisation.
- Strong SQL query skills. With the ability to write and optimise SQL queries.
- Strong data visualisation/design capability paired equally with technical skills.
- Ability to develop and then maintain effective working relationships with a variety of people across our business and with external stakeholders.
- Experience working with large, complex source systems and confidence working with developers/engineers of those systems.
- Hands on experience working with large data sets.
- Knowledge and experience of integration of data from multiple sources.
- Proactive attitude when it comes to solving problems and is confident to go out and find solutions on their own.
- Tertiary qualification in Computer Science, Engineering, Mathematics, Data Science or similar technical discipline (desired)

The benefits you’ll receive
- We’ll make sure you have the tools you need to work smart and live better - including remote working
- We’ll develop you the way you want, with study assistance, training and career planning
- We offer 16 weeks paid parental leave for primary and secondary carers, flexible leave, insurance and salary continuance
- We’ll help you be healthy with flu vaccinations and mental health support
- We’ll invite you to plenty of social activities, including ones that give back to our communities

About us

Transurban, one of the world’s largest toll-road operators, is driven by bringing people and places closer in a safer, smarter and faster way. The roads we plan, build, operate and maintain make communities stronger, across Australia and beyond. Together, we’re building a future that combines traditional infrastructure with emerging technology, to enable exceptional customer experiences. We’re making roads ready for driverless cars and predicting accidents before they happen.

**Job Type**:
Permanent

Closing Date:
2023-03-19-07:00

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