Administration Clerk

3 weeks ago

Warwick Farm, Australia North Shore Automotive Full time

**Mercedes-Benz North Shore** is proud to be recognised as the only Mercedes-Benz Retailer in NSW to be awarded as a Mercedes Benz Australia Circle of Excellence member for three consecutive years. Our showrooms at Mosman and Chatswood along with our stand-alone state of the art Service Centre at Artarmon have been looking after the needs of our customers on the North Shore for over 50 years. We are delighted to offer this exciting new opportunity for someone to join our growing team.

**About the Role**

We are seeking a motivated and highly organised **Service Administration Clerk** with great administration experience to join our team at **Mercedes-Benz** Service Centre in **Artarmon**.

**What the role entails**:

- Manages bookings made by customers online
- Correctly completing all work as per Manufacturer Repair Times Guide and Peter Warren Retail standards
- Complies and maintains records of business transactions and office activities within their assigned area.
- Provide exceptional value adding and customer service to internal and external parties, where relevant
- Assist in customers queries and provide resolution in a timely manner
- Escalate or refer any unresolved actions to your manager in a timely manner
- Ensure accuracy to all documentation including spreadsheets, appointments and bookings as required
- Process data and documentation in an accurate and timely manner
- Provide general administration support to the relevant operations team, where required
- Collaborate with other teams when projects assigned
- Support and champion the PWAH policies and procedures

**What we are looking for**:

- Must hold full work rights in Australia
- Strong focus and commitment to quality, compliance and accuracy requirements
- High level of interpersonal, verbal and communication skills with the ability to communicate at all levels
- Demonstrated reliability in meeting deadlines and commitments with an ability to set realistic goals, problem-solve and establish work priorities
- Comply so far as reasonable instructions provided by your manager or business
- Cooperate with any PWAH policies and procedures
- Ability to work autonomously but also collaboratively with a team

**What we offer**:

- The opportunity to work in a well established company with an excellent reputation for customer service
- Discounts with Samsung
- A dynamic and friendly work environment
- Career opportunities that only come with working within one of the largest automotive companies

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