Client Services Manager

2 months ago

Brisbane, Australia CW Recruitment & Consulting Full time

My client is a successful Chartered Accounting firm who are focused on providing a holistic solution for their clients. Combining their industry experience with their strategic advice, they assist to articulate business goals, implement practical solutions to maximise their client’s potential. They currently are seeking an experienced Client Services Manager.

**About the role**

***
Reporting to the Principal, you will work as part of a dynamic and collaborative team. The Client Services Manager’s primary function is to provide support to the Directors and Accountants by utilising your client services & communication skills in building client rapport and providing a superior level of administrative support. In this role you will:

- Foster Client relationships with the support of the Team
- Proactively manage client relations and communications with the firm including new client engagement, preparing client documentation on behalf of Accountants prior to client interviews, ATO documentation & obligations and liaising with clients to obtain information, resolve queries, build relationships and address feedback
- Database management, including the onboarding of new clients
- Managing Due Dates, Tax Return & BAS lodgements and ATO correspondence
- Overseeing HR processes
- Actively monitor compliance deadlines for clients ensuring lodgements and payments are made on time.
- Other general Administration duties as required

**You**:

- Ideally experience in a similar role within an Accounting, Legal or Professional Services environment
- Excellent communication skills, attention to detail, accuracy and a drive to meet deadlines
- Enthusiasm, a positive outlook and a willingness to work as part of a Team
- The ability to organise and manage time critical tasks and Administration projects
- High level knowledge of general administration and customer service protocols, processes & systems
- Professional presentation to suit an office environment
- Good understanding of Microsoft packages and ability to pick up new systems quickly

**Benefits and perks**
- Central location
- Training and Development
- Committed and friendly team
- Quarterly social events.

This is a genuine role ready for commencement, so if you're interested please submit your updated resume in Word format only with covering letter.

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