Client Services Manager

1 week ago


Brisbane, Queensland, Australia DSC SALES SYSTEM Full time

Position: Client Service Manager

Location: Brisbane

Salary: $120,000 OTE (On-Target Earnings)

Employment Type: Full-Time

Reports To: Founder/VP of Sales

About Us:

The DSC Sales System, supports Fortune 500, Blue Chip and fast scaling startup's generate more sales. We are the leaders of innovation, AI and systemisation for companies globally. We are seeking a dynamic and experienced Client Service Manager to join our team and help us maintain and enhance our client relationships.

Position Overview:

The Client Service Manager will be responsible for managing client relationships, ensuring high levels of client satisfaction, and overseeing the delivery of services. This role requires excellent communication skills, strategic thinking, and a proactive approach to problem-solving. The ideal candidate will be a strong leader with a passion for client success and a commitment to excellence.

Key Responsibilities:

  • Client Relationship Management:
  • Develop and maintain strong relationships with key clients.
  • Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
  • Service Delivery:
  • Ensure the delivery of high-quality services to clients within agreed timelines.
  • Proactively identify and resolve any issues that arise to ensure client satisfaction.

Account Management:

  • Facilitate the onboarding process for new clients, ensuring a smooth transition.
  • Conduct regular account reviews to assess client satisfaction and identify opportunities for upselling additional services or products.

Performance Monitoring:

  • Track and report on key performance indicators (KPIs) related to client satisfaction and service quality.
  • Collect and analyse client feedback to drive continuous improvement.
  • Strategic Planning:
  • Develop and implement strategies to enhance client satisfaction and retention.
  • Stay informed about industry trends and competitors to provide clients with relevant insights and recommendations.

Team Leadership:

  • Lead and support a team of client service representatives, providing training and development opportunities.
  • Ensure the team is well-equipped to deliver excellent service.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 3+ years of experience in client service or account management roles.
  • Proven track record of managing client relationships and delivering high levels of client satisfaction.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and organizational abilities.
  • Demonstrated leadership skills and experience managing a team.

Benefits:

  • Competitive salary with $120,000 OTE package.
  • Flexible working arrangements, including the option for remote work.
  • Rooftop pool access & gym.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Collaborative and supportive work environment.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to

DSC Sales System is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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