Game Master

2 days ago

Surfers Paradise, Australia Padlock'd Escape Rooms Full time

**Join Our Team as a Game Master at Padlock’d Escape Rooms**

**About Us**:
At Padlock’d Escape Rooms, we’re not just about puzzles—we’re about creating unforgettable experiences. We offer a dynamic and ever-changing work environment where each day brings new challenges. Our immersive escape rooms combine adventure, problem-solving, teamwork and providing our guests with exciting journeys they'll never forget.

**Position**: Game Master

**What You’ll Do**:
As a Game Master, you’ll play a key role in ensuring our guests have an extraordinary experience. From the moment they walk in the door to the moment they leave, you’ll be there to guide, assist, and make sure everything runs smoothly.
- **Guest Interaction**: Greet, assist, and ensure guests have a great experience from start to finish. Address any enquiries or concerns quickly and effectively.
- **Room Management**: Brief guests on the rules and supervise their escape room experience, offering hints and support as needed to ensure 100% customer satisfaction.
- **Problem-Solving**: Troubleshoot and adjust game mechanics as needed to maintain smooth gameplay.
- **Team Collaboration**: Work with your teammates to keep the space organised, efficient, and welcoming.
- **Continuous Learning**: Stay up-to-date with our latest games, puzzles, and offerings to offer the best experience possible.

**What We’re Looking For**:

- Strong verbal and written communication skills
- A keen eye for organisation and punctuality
- Ability to think on your feet and prioritise tasks under pressure
- Friendly, approachable, and adaptable personality
- Enthusiasm for working with people and creating memorable experiences

**Why Join Us?**
- **Dynamic Environment**: Every day brings a new adventure, making work never boring.
- **Engage with Guests**: Help create lasting memories for diverse customers.
- **Supportive Team**: Work alongside a team dedicated to delivering excellence and having fun while doing it.

**Job Type**: Casual

Pay: $29.33 - $36.09 per hour

Expected hours: 6 - 30 per week

Schedule:

- Monday to Friday
- Shift work
- Weekend availability

Application Question(s):

- How many escape rooms have you played ?

**Experience**:

- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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