Commercial Property Claims Consultant

7 months ago


Brisbane, Australia IAG New Zealand Full time

Make a difference as a _Commercial Property Claims Consultant_

Join the largest insurance group in Australia and New Zealand.

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

**Your Role**
A Claims Consultant is the core of our claims experience and everything they do has the potential to make things better for our customers. Our consultants need to be available to assist our customers in their time of need creating closer relationships, being braver in exploring the best options for our customers and be able to work fast and efficiently to ensure a smooth and seamless claims process.

Decision making - Researching, analysing and investigating information provided by our customers and supplier network to validate and assess Commercial, Rural and Personal insurance claims. Identifying fraud and potential recovery opportunities. Liasing with suppliers and repairers to ensure replacements and work are carried out in a timely manner.

Processing - Managing the settlement of claims and ensuring individual and team work lists are maintained up to date. Clear and concise records are to be kept of every interaction with our customers.

**About You**
- Preferred Experience with managing Commercial Property Claims
- Previous General Property claims experience within Claims or Commercial Underwriting is essential
- Effectively communicate with customers and diffuse conflict situations
- Strong customer focus including well developed customer service skills
- Intermediate computer skills - ability to troubleshoot.
- Great attention to detail
- Pragmatic thinker
- Confidence to make decisions
- Ability to prioritise and manage time effectively in a high-pressure environment.

**ABOUT US**
At CGU you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:
1. Grow your financial future with 13% superannuation as standard

2. Access up to 50% off personal insurance, including home and motor insurance

3. Flexibility through a program called MyFlex - supporting you to live life to the full

4. Welcome Back cash bonus when returning from parental leave

5. Partner discounts on every day and special occasion items

6. A certified Family Inclusive WorkplaceTM

7. An AWEI Awarded business

8. Be part of a net zero business by 2050

9. Join great employee network communities

10. Grow your career through dynamic secondments

11. Keep your skills current and accredited with the IAG Academy portal

12. 20-days paid emergency services leave a year

13. Flexibility to shift from your everyday role in times of crisis to support others

14. Community volunteer days and team volunteer activities.

Learn more about who IAG is here.



  • Brisbane, Australia Sedgwick Full time

    The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having...


  • Brisbane, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...


  • South Brisbane, Australia Insurance Australia Group Full time

    Make a difference as a **Consultant, Property & Specialty Claims.** **Join the largest general insurance group in Australia and New Zealand.** Assess each claim fairly, using your decision-making skills to validate claims and coordinate with suppliers. Manage settlements and maintain accurate records, enabling us to provide a smooth and reliable claims...


  • Brisbane, Australia McGees Property Brisbane Full time

    McGees Property is a long established, privately owned company and is unique in the property services profession due to its philosophies, ownership and ability to value add to its clients’ needs. We focus on creating a happy, cohesive, positive work environment, where team members understand expectations and have the resources required to deliver...


  • Brisbane, Queensland, Australia Haylo People Full time

    About Haylo PeopleWe are an international insurer dedicated to delivering exceptional claims management services to our customers. Our team of experts is committed to providing seamless and efficient claims resolution.As a Property Claims Consultant, you will be responsible for managing a portfolio of domestic property claims, coordinating repair processes,...


  • Brisbane, Australia DXC Technology Full time

    Job Description:About the RoleSenior Claims Consultant to manage both property & liability claims. The purpose of this role is to provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. Diligence around favorable financial outcomes, reducing claim amounts, risk mitigation and the...

  • Claims Executive

    6 months ago


    Brisbane, Australia Blake Oliver Consulting Full time

    **The Opportunity** A national insurance broker is seeking an experienced Claims Executive to join their team where you will be responsible for managing a portfolio of commercial claims for SME clients. **About the Role**: - Responsible for your own portfolio of commercial claims. - Liaising with clients and insurers to discuss individual cases and resolve...

  • Claims Officers

    7 months ago


    Brisbane, Australia Blake Oliver Consulting Full time

    We have several contract Claims Officer roles with an international insurance organisation in their property team. You will join an established claims team on an initial 6-month contract. They are a friendly and supportive team where you will be offered training and the flexibility work from home a couple of days per well after your training is...


  • Brisbane, Queensland, Australia Commercial-Devs-QLD Full time

    About the Role">We are seeking a highly motivated and experienced Sales Development Manager to join our team in Brisbane, QLD. In this role, you will have full ownership of a portfolio of Commercial Property Developer clients, driving revenue growth, adoption, and brand loyalty.Responsibilities:Digital Solution sales into existing Commercial Property...


  • Brisbane, Australia HAYLO People Full time

    Work for a reputable company that helps people rebuild their lives - 6 Month Contract with potential for extension & permanent work - Start Immediately to help the QLD communities We have multiple opportunities for Claims Consultant to support those impacted by the recent weather events in QLD. This role is a contract role with the opportunity to go...


  • Brisbane, Queensland, Australia Property Network of Australia Full time

    Property Network of Australia is seeking a highly skilled Commercial Property Portfolio Coordinator to join their team based in Brisbane CBD.About the RoleThis is an exciting opportunity for an experienced portfolio administrator to provide high-level administrative support to the Property and Leasing teams, focusing on general portfolio administration and...


  • Brisbane, Australia Blake Oliver Consulting Full time

    Blake Oliver has an exciting opportunity for you to join a great insurance organisation based in Fortitude Valley which has an opening on their Motor Claims & Recoveries Team. You will join a stable team which supports each other, where you will manage you own portfolio of motor claims from lodgement through to settlement including recoveries. We are...

  • Claims Consultant

    4 weeks ago


    Brisbane, Queensland, Australia Aon Full time

    About the RoleWe are seeking an experienced Claims Consultant to join our team in Perth or Adelaide, supporting a portfolio of global and corporate clients. As a key member of our claims team, you will provide clients with full claims management support from start to finish, taking on additional role responsibilities and delivering designated outcomes.Key...


  • South Brisbane, Australia IAG - Insurance Australia Group Full time

    We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a **Consultant, Commercial Claims Recoveries** **Your Role** You’ll collaborate with various stakeholders, including competitor insurance companies and uninsured parties, to identify and negotiate recovery opportunities. Your role involves managing risks,...


  • South Brisbane, Australia IAG Full time

    We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a Consultant, **Commercial Claims Recoveries** **Your Role** You’ll collaborate with various stakeholders, including competitor insurance companies and uninsured parties, to identify and negotiate recovery opportunities. Your role involves managing risks,...


  • Brisbane, Australia Gallagher Full time

    **Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...


  • Brisbane, Australia Topstar Property & Commercial Services Full time

    **Real Estate Sales Agent with Revenue Sharing Agreement** **Brisbane, Queensland.** Are you a driven and ambitious sales professional with a passion for real estate? Topstar Property & Commercial Services in Brisbane is seeking a Sales Agent to join our team. This is an exciting opportunity to showcase your sales skills and be rewarded with a revenue...

  • Claims Consultant

    6 months ago


    Brisbane, Australia PRA Full time

    Full Time Permanent Role - $80,000 to $90,000 plus super - WFH Opportunities available after probationary period **About the company** Our client is a leading insurance brokerage with a strong commitment to providing excellent service and support to clients. They are dedicated to helping individuals and businesses recover from unexpected damage and losses....


  • Brisbane, Queensland, Australia Property Network of Australia Full time

    Property Network of Australia is a leading private landlord and investment group based in Brisbane, with a portfolio of commercial and retail assets along the Eastern Seaboard.Job SummaryWe are seeking an experienced Facilities Manager to join our team, responsible for ensuring the maintenance and compliance requirements of our properties are met. The ideal...

  • Claims Consultants

    7 months ago


    Brisbane, Australia The Andersen Partnership Full time

    Competitive Salary Package - High Performing Team - Great collaborative office with ongoing training & development We are partnering with a respected and established National Brokerage firm in Brisbane CBD who are looking to grow their team with an experienced claims officer. This is a full time position close to public transport in a high performing and...