Client Executive

6 months ago

Perth, Australia Marsh Full time

**Client Executive**

**What can you expect?**

As a Client Executive, you will play a crucial role in contributing to the growth objectives of Honan by managing and developing business within a nominated portfolio in our Strata team. You will work closely with Client Managers and other senior managers to ensure high-quality client service and satisfaction.

A business of Marsh, Honan is a leading provider of Strata Insurance & Risk Solutions, committed to delivering exceptional service and innovative insurance solutions to our clients. We are currently seeking a motivated and dynamic individual to join our team as a Client Executive.

**What is in it for you?**

We recognise that our most important asset is our people. We also know the value of healthy, happy colleagues and promote an inclusive culture of care and wellbeing, offering benefits such as flexible working, a dress to suit policy, health reimbursements, and much more We offer:

- A professional environment where your career path really matters and is supported in our global organization.
- A great team environment with energetic and supportive colleagues.
- Genuine work life balance - flexible working.
- Great training and development opportunities to help drive your career path.

**We will count on you to**:

- Maintain and service a portfolio of clients, implementing renewal and broking strategies.
- Develop and manage insurance programs for clients, collaborating closely with claims staff.
- Cultivate and maintain strong relationships with insurers and stakeholders.
- Ensure timely execution of pre-renewal processes and strategic placement.
- Provide operational support and excellent client service in daily interactions and client inquiries.
- Assist in training and development of team members, ensuring high standards of service delivery.
- Monitor overdue debtors and ensure administrative tasks are completed within set timeframes.

**What you need to have**:

- Experience in insurance preferred, ideally Tier 1 qualified.
- Strong interpersonal skills with the ability to build and maintain relationships at all levels.
- Basic computer literacy and proficiency in CRM systems.
- Excellent organizational, written, and verbal communication skills.
- Knowledge of customer service standards and claims processes.
- Proficiency in managing client expectations and delivering on service commitments.

**About Marsh**:
**Marsh McLennan** is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

**Marsh McLennan** is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

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