Administration Officer

2 weeks ago

South Brisbane, Australia Mater Group Full time

**Job no**: 500967

**Work type**: Casual

**Location**: South Brisbane

**Categories**: Administration

**About the role**

The Mater Hospital Brisbane has an opportunity available for an experienced** **Administration Officer** to join **our call centre**. This is a **casual** position.

Call Centre is open from 7am - 5pm Monday - Friday, closed weekends and public holidays. The purpose of this position is to provide an efficient and effective and professional service for customers, patients and staff of the Mater Health Services.

**Salary range: $28.67 - $33.28 (MCA2) per hour plus superannuation & salary packaging**

**What you’ll be doing**

In this position you will be responsible for the following:

- Managing a high volume of calls and inquiries for Mater Health Services and resolve or redirect to the appropriate department / staff member / extension in a polite and professional manner
- Confirm appointments for Ambulatory and Outpatient clinics
- Updating of patient information
- Carry out administrative duties as required
- Contribute to and maintain an efficient, productive and positive workplace and communicate and co-operate with fellow workers to promote teamwork within the department
- Attend/participate in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses

**About you**
- Over the phone customer service experience
- Proficient computer and typing skills and ability to utilise multiple computer systems
- A commitment to excellent service and accuracy
- Ability to work both independently and cooperatively as a team member
- A demonstrated commitment to the Mater Mission and values

**Why join us?**

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. **#MAKEYOURMATERMOVE**
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Access to on-site, discounted parking
- Discounted food and beverage at various campus cafés and coffee venues

**Advertised**: 14 Jun 2024 E. Australia Standard Time
**Applications close**: 30 Jun 2024 E. Australia Standard Time

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