Customs Broker

5 months ago

Gold Coast, Australia TNT Express Full time

**About the role**

Working as a Customs Broker, you will be responsible for providing clearance and brokerage support to external customers and completing related administrative activities.

To be successful in this role, you will need the ability to complete defined processes and procedures to deadlines, ensuring accuracy, completeness, and compliance with internal and external standards. This includes being able to identify anomalies as they arise whilst using judgment based on rules and procedures to provide resolutions.

Main responsibilities will include:

- Preparing and lodging customs declarations
- Perform defined procedures and processes with accuracy and completeness
- Ensure time commitments and deadlines are met
- Verify data and complete procedural checks against predefined processes or criteria to ensure accuracy and quality
- Investigate and resolve problems or exception situations using systems or equipment
- Evaluate options, escalate, and gain approvals for solutions that are outside established parameters
- Validate and complete accurate and timely reporting
- Input data into company systems
- Ensure accuracy of own and others’ data and complete checks of system to ensure data integrity
- Ensure ongoing compliance and required approvals are sought throughout processes
- Work closely with team and other departments to ensure accuracy of information and completion of processes to deadlines
- Work with customers, vendors or employees to investigate or resolve issues

**Experience Required**
- Must be licensed by Australian Border Force
- Excellent problem-solving skills
- Strong written and oral communication
- Good reporting and data-management skills
- Knowledge of clearance & brokerage operations is essential

**The benefits**
- Attractive salary
- Safety Above All Culture
- Full training and support in a friendly team culture
- Excellent career progression opportunities with a global organisation
- We care for our employee’s well-being and value their contributions to our company
- Special employee discounts on gym memberships, computers, electronics, health insurance, travel packages, and much more

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

Please note that this position is a Customs Broker role and the title of this role will be ‘Clearance Broker' in line with the global FedEx title structure.

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