Student Advisor

4 weeks ago

Melbourne, Australia Victoria University Full time

**This is a full-time continuing position at a HEP 5, $ **71,012 - $ **81,568 plus 17% superannuation contribution, classification working 36.75 hours per week.**
- Make a positive impact on the lives of our students
- Join a highly motivated and enthusiastic team
- The position is primarily located at our Footscray Park Campus.

**About the role**

Student Advisors play a pivotal role in supporting our students at Victoria University. As the first point of contact for current and future student enquiries, you will be supporting our students to navigate university systems and processes, their personal and academic goals, and setting them up to get the most out of their student experience.

In this role you will work closely with our Advisory teams, Student Administration and college staff to support domestic, international, TAFE and higher education students. Our Service centres are across multiple campuses including the brand new, state of the art City Tower campus.

**About the person**

If you are a vibrant, team player that enjoys a fast paced and dynamic work environment, this role is for you. We are looking for a person that
- Has a customer service mindset and wants to make a positive difference to the lives of our students,
- Has experience in customer service roles and record management systems (preferably in student services)
- Has the ability to collaborate and work effectively with colleagues and stakeholders to deliver exemplary student support,
- Keeps a level head in busy and sometimes stressful situations,
- Proactively identifies and resolves issues where possible and appropriately escalates where necessary
- Can equally work autonomously and collaboratively as needed

**Duties**
- Supporting students through case management by completing success and progress appointments
- Providing accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees, scholarships and advanced standing and on using student systems
- Identifying and implementing service and process improvements

**Benefits**
- Salary sacrifice options
- Professional development opportunities
- Paid study leave
- On-site gym and fitness centre and more

**How to apply**

For a Position Description please **click here **.

Applications must include:

- A cover letter,
- Your curriculum vitae/resume,
- Responses to the **Key Selection Criteria **on pages 4/5 of the position description,
- Evidence of meeting COVID-19 Mandatory Vaccination (Workers) Directions

**Applications close at 11:59pm on Wednesday the 22nd of March, 2023.**

Victoria University (VU) is the University of the West.

For more than 100 years, Victoria University (VU) has offered accessible education to students in Melbourne’s west and beyond.

We are one of Australia’s few dual-sector universities, with currently over 40,000 enrolled vocational and higher education students studying across our campuses.

Our moral purpose is to provide vocational and higher education that transforms the lives of students and the communities we serve. Our values are a living set of actions that underpin our moral purpose.

The VU Values are that we are always:

- welcoming
- ethical
- shaping the future
- together.

This is the VU Way. We are always WEST.

At VU we believe diversity is a strength - the more diverse perspectives, identities, cultural backgrounds, ages and experience of our students and staff, the better our working environment, research and educational experience of our students.

With a culturally diverse population of students and staff from a wide range of backgrounds, we strive to foster a welcoming and inclusive environment where all students and staff are respected, valued and enabled to thrive.

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