Student Advisor

2 weeks ago

Melbourne, Australia Victoria University Full time

Make a positive impact on the lives of our students
- Join a highly motivated and enthusiastic team
- The position may be required to work at any of the service centres across 6 campuses of the University

**About Us**:
At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our _Strategic Plan 2022-2028: _Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.

**About the Role**:
Student Advisors play a pivotal role in supporting our students at Victoria University. As the first point of contact for current and future student enquiries, you will be supporting our students to navigate university systems and processes, their personal and academic goals, and setting them up to get the most out of their student experience.

In this role you will work closely with our Advisory teams, Student Administration and college staff to support domestic, international, TAFE and higher education students. Our Service centres are across multiple campuses including the brand new, state of the art City Tower campus.

**Duties**:
An example of duties you may perform will include:

- Supporting students through case management by completing success and progress appointments
- Providing accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees, scholarships and advanced standing and on using student systems
- Identifying and implementing service and process improvements

**This is a full time position at a HEP Level 5 classification with the salary range of $73,852 - $84,831 per annum plus 17% superannuation working 36.75 hours per week.**

**About You**:
If you are a vibrant, team player that enjoys a fast paced and dynamic work environment, this role is for you. We are looking for a person that exhibits exceptional customer service mindset, wanting to make a positive difference to the lives of students. You enjoy working in a collaborative environment, working effectively with colleagues and stakeholders to deliver exemplary student support. You will identify and resolve issues where required and escalate when necessary, whilst simultaneously maintain composure during peak periods and occasionally demanding circumstances.

**Benefits**:
**How to apply**

For a position description, please click **here **.

Applications must be uploaded/submitted as a single document (no separate attachments) comprising:

- Your cover letter,
- Your curriculum vitae/resume,
- Your responses to the Key Selection Criteria listed in the Position Description.

**Applications that do not address the Key Selection Criteria will not be considered.**

**Applications close on Monday the 27 **th **of May 2024 at 11:59am (AEST).**

**Who to Contact?**

**Our Commitment to Protecting Country**:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

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