Client Support Officer

7 months ago

Melbourne, Australia Computershare Full time

**Location**:Abbotsford, Yarra Falls

This is a hybrid position primarily based in Abbotsford, Yarra Falls. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

**We give you a world of potential**

Computershare has a great opportunity for you as a Client Support Officer. You will work closely with the Relationship Manager group, by providing the highest level of customer service and administrative support. You will be part of a team that is responsible for supporting the Computershare Investor Services business.

**A role you will love**

This position will give you the opportunity to interact with clients and build relationships externally and internally. Working closely with the Client Support team and Relationship Managers, your role will require an ability to build trust and rapport through your proactive attitude and confidence as you take an energetic approach to your day-to-day activities.

Working with a supportive manager and an experienced team, your role is pivotal to our ability to retain our clients and ensure they are satisfied with Computershare. This role will be a great way to build your knowledge about the business.

**Some of your key responsibilities will include**:

- Manage administrative/housekeeping tasks on internal systems
- Proactively respond and provide solutions to requests from clients, as well as internal and external stakeholders
- Participate in business projects by communicating with relevant business units
- Monitor compliance with service level targets
- Co-ordination of ad-hoc shareholder communications in conjunction with the client
- Organise and attend client meetings with Relationship Managers as necessary
- Complete end of month reporting and other reports as needed

**What will you bring to the role?**

We are looking for somebody with a real passion for detail that would also enjoy building relationships with the client as well as other departments. Computershare will engage you with an on-the-job approach to training, as well as eLearning and shadowing to start your journey. This journey continues with working hours between 8:00am-6:00pm.

**Other key skills required for the role include**:

- Excellent organisation skills.
- An exceptional working knowledge of Excel, Outlook and Word
- Detail oriented
- Proven ability to prioritize, multitask and problem solve
- Strong administrative experience
- Professional written and verbal communication
- Keen sense of urgency and time management skills
- Financial Background (preferred)

**Rewards designed for you**

**Flexible work **to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Extra rewards **ranging from recognition awards and team get togethers to helping you invest in your future.

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