Assistant Night Manager

7 months ago

Sydney Olympic Park, Australia PULLMAN Full time

**Company Description**
AccorHotels Sydney Olympic Park encompasses three distinctly #ICONIC brands - Pullman, Novotel & Ibis. No two days are the same in this rewarding work environment at the heart of Sydney’s Olympic Park, where many of Australia’s most exciting music, sporting and lifestyle events are held.

Reporting to the Night Manager, you will be an experienced and motivated Assistant Night Manager for our iconic 5 star Pullman Hotel.

In the role of Assistant Night Manager you will report directly to the Front Office Manager/ Night Manager. Tasks and responsibilities will consist of, but are not limited to the following:

- Hold responsibility and accountability for the efficient operation of the hotel while the Night Manager is not on duty
- Cross check and balance work completed during the day for all outlets on a shift
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
- Take and prepare room service orders
- Effectively handle guest complaints
- Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
- Maintain responsibility for the overall auditing and administration function of the Night Audit team
- Manage the Guest Relations function and confidently manage any disruptive guests and ensure their discreet removal from the property if needed
- Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
- Be available at all times for guest queries
- Ensure the hotel is operating efficiently and according to hotel policy
- Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.

**Qualifications**
To be successful in this role, you will be:

- Adaptable to all tasks and enjoy a variety in your workload such as reception and concierge duties, financial reporting, room service, cleaning and maintenance responsibilities
- Holding a Responsible Service of Alcohol certificate
- Holding an Australian Driver’s Licence, manual driving skills preferred
- Able to work night shifts (11pm-7:30am) across a rotating roster including weekend work and public holidays
- Enthusiasm to connect with guests and to hear their story
- An energetic, team focused and CAN DO attitude
- Excellent grooming and presentation skills
- Exceptional communication skills both written and verbal
- High level of computer literacy - Excel and Opera experience preferred
- Excellent attention to detail

**Additional Information**
In return, we will provide you with a competitive salary package, career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.

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