Assistant Night Manager

2 weeks ago

Sydney Olympic Park, Australia PULLMAN Full time

**Company Description**
AccorHotels Sydney Olympic Park encompasses three distinctly #ICONIC brands - Pullman, Novotel & Ibis. No two days are the same in this rewarding work environment at the heart of Sydney’s Olympic Park, where many of Australia’s most exciting music, sporting and lifestyle events are held.

Reporting to the Night Manager, you will be an experienced and motivated Assistant Night Manager for our iconic 5 star Pullman Hotel.

In the role of Assistant Night Manager you will report directly to the Front Office Manager/ Night Manager. Tasks and responsibilities will consist of, but are not limited to the following:

- Hold responsibility and accountability for the efficient operation of the hotel while the Night Manager is not on duty
- Cross check and balance work completed during the day for all outlets on a shift
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
- Take and prepare room service orders
- Effectively handle guest complaints
- Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
- Maintain responsibility for the overall auditing and administration function of the Night Audit team
- Manage the Guest Relations function and confidently manage any disruptive guests and ensure their discreet removal from the property if needed
- Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
- Be available at all times for guest queries
- Ensure the hotel is operating efficiently and according to hotel policy
- Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.

**Qualifications**
To be successful in this role, you will be:

- Adaptable to all tasks and enjoy a variety in your workload such as reception and concierge duties, financial reporting, room service, cleaning and maintenance responsibilities
- Holding a Responsible Service of Alcohol certificate
- Holding an Australian Driver’s Licence, manual driving skills preferred
- Able to work night shifts (11pm-7:30am) across a rotating roster including weekend work and public holidays
- Enthusiasm to connect with guests and to hear their story
- An energetic, team focused and CAN DO attitude
- Excellent grooming and presentation skills
- Exceptional communication skills both written and verbal
- High level of computer literacy - Excel and Opera experience preferred
- Excellent attention to detail

**Additional Information**
In return, we will provide you with a competitive salary package, career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.

  • Night Manager

    4 weeks ago

    Sydney Olympic Park, Australia AccorHotel Full time

    **Company Description** At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being...

  • Night Manager

    1 month ago

    Sydney Olympic Park, Australia Accor Full time

    Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...

  • Night Manager

    2 weeks ago

    Sydney Olympic Park, New South Wales, Australia Accor Full time

    Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...

  • Night Manager

    3 weeks ago

    Sydney Olympic Park, Australia Accor Full time

    Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...

  • Night Manager

    2 weeks ago

    Sydney Olympic Park, New South Wales, Australia AccorHotel Full time

    Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...

  • Assistant Night Manager

    2 months ago

    Sydney, Australia Hilton Full time

    An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As and Assistant Night Manager, you are responsible for managing the first impressions on the overnight shift...

  • Assistant Night Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hilton Full time

    An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.What will I be doing?As and Assistant Night Manager, you are responsible for managing the first impressions on the overnight shift of our...

  • Assistant Night Manager

    3 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We are looking for an **Assistant Night Manager** to join our Front of House team. This is...

  • Assistant Night Manager

    1 week ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We are looking for an **Assistant Night Manager** to join our Front of House team. This is...

  • Assistant Night Manager

    4 weeks ago

    Sydney, Australia InterContinental Full time

    Assists in managing the entire hotel operation during night shift and maintaining hotel security and guest experience. Delivers high level product quality and ensures optimum service is provided to all hotel guests in line with IHG’s Brand Standards. To be the main communication point of the hotel by providing and coordinating a rapid response to all...

  • Assistant Night Manager

    4 weeks ago

    Sydney, Australia InterContinental Full time

    Assists in managing the entire hotel operation during night shift and maintaining hotel security and guest experience. Delivers high level product quality and ensures optimum service is provided to all hotel guests in line with IHG’s Brand Standards. To be the main communication point of the hotel by providing and coordinating a rapid response to all...

  • Assistant Night Manager

    3 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers...

  • Assistant Night Manager

    5 days ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers...

  • Assistant Night Manager

    2 weeks ago

    Sydney, New South Wales, Australia InterContinental Full time

    Assists in managing the entire hotel operation during night shift and maintaining hotel security and guest experience. Delivers high level product quality and ensures optimum service is provided to all hotel guests in line with IHG's Brand Standards.To be the main communication point of the hotel by providing and coordinating a rapid response to all guest...

  • Assistant Night Manager

    4 weeks ago

    Sydney, New South Wales, Australia IHG Full time

    Assists in managing the entire hotel operation during night shift and maintaining hotel security and guest experience. Delivers high level product quality and ensures optimum service is provided to all hotel guests in line with IHG's Brand Standards.To be the main communication point of the hotel by providing and coordinating a rapid response to all guest...

  • Assistant Night Manager

    1 month ago

    Sydney, New South Wales, Australia IHG Full time

    Assists in managing the entire hotel operation during night shift and maintaining hotel security and guest experience. Delivers high level product quality and ensures optimum service is provided to all hotel guests in line with IHG's Brand Standards.To be the main communication point of the hotel by providing and coordinating a rapid response to all guest...

  • Night Manager

    2 weeks ago

    Acton Park, Tasmania, Australia Ovolo Group Full time

    What You'll Get... Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia bring your personality and sense of fun to work and the most amazing team to work with. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this...

  • Assistant Night Manager

    2 months ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer...

  • Assistant Night Manager/ Night Auditor

    2 weeks ago

    Sydney, Australia M GALLERY Full time

    Company Description Where rich history meets modern elegance, **_The Porter House Hotel _**pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and always something to come back for. Positioned...

  • Assistant Night Manager

    2 weeks ago

    Sydney, New South Wales, Australia Holiday Inn Full time

    Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been...