Customer Retention Specialist
1 week ago
**About ahm**
Simple, easy and affordable. That’s our mission for health insurance.
We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after our health and wellbeing - it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.
**The role.**
In your role as a Sales and Retention Specialist with the Inbound team, you will provide a tailored and exceptional experience for potential, new & existing members of ahm health insurance. Every call you take will be a unique experience, one driven by ensuring we deliver exceptional customer service, effecting questioning and completing a need analysis. Don’t stress about needing to know the ins and outs of health insurance, we will get you up to speed with this in training, the main thing is that you are an eager to learn, then can retain and relay the information correctly.
This role is predominantly working from home with the flexibility to go into the head office, working full-time on a rotating roster working between the hours of 9am-6:30pm across Monday to Friday.
**So, who is ahm. (the awesome company you will work for)**
Simple, easy and affordable. What more could you want? That’s our mission for health insurance. When our members are good, life is good We take a straight forward approach to private health insurance to make life simple. We are people who care about delivery first and fancy titles second. If you have a passion for delivering great customer service skills and a love of innovation, now is the time to join ahm, the fastest growing health insurance brand in Australia.
**Now, who are you?**
- Strong customer service skills & effective phone manner
- The ability to quickly build rapport and convey empathy over the phone;
- Skilled in objection/complaint handling - Retention
- Strong computer skills & the ability to work across a range of computer systems
- Ability to take on feedback and use it to build upon and improve performance
- Experience working towards targets/KPI’s preferred
- Sales or retention experience preferred
- Adaptable and agile with change - change is positive and what keeps us moving in the right direction
- Have ability to pick up new systems quickly is essential
- A team player - wants to be part of a high performing team but understands that individual performance is critical
- Proactive approach in identifying potential issues and sound problem solving skills
- Hunger to want to grow and develop - opportunity to progress and build on your skillset are endless for the right people
**What We Offer**
Be part of a supportive, tight knit team where your aim is to build & maintain relationships with New and Existing members of ahm health insurance by providing exceptional customer service.
In return for your hard work, we offer a great remuneration package and a range of fantastic benefits including an incentives program. Furthermore, we take the health and wellbeing of our employees seriously encouraging wellbeing at all levels of life.
**You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.**
**Please note: Interviews will be taking place from the 21st - 26th of February, the start date for this role will be Tuesday, 2nd April 2024, and full attendance is required for training.**
**A career with us**
**To start small and impact bigger.
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