Aboriginal and Torres Strait Islander Ahm Customer

4 months ago

Wollongong, Australia Medibank Full time

**About ahm**
Simple, easy and affordable. That’s our mission for health insurance.

We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after our health and wellbeing - it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.

**About the role**

In your role as a Sales and Retention Specialist with the Inbound team, you will provide a tailored and exceptional experience for potential, new & existing members of ahm private health insurance. Every call you take will be a unique experience, one driven by ensuring we deliver exceptional customer service, effecting questioning to find out what the customer really needs. Don’t stress about needing to know the ins and outs of health insurance, we will get you up to speed with great on the job training that runs for 10 weeks.

This is a full-time permanent position. You will be working on a rotating roster anywhere between the hours of 9am and 6:30pm (AEST) across Monday to Friday (no weekend work.bonus)

This role is predominantly working from home with the flexibility to go into the head office when required.

**So, who is ahm. (the awesome company you will work for)**

Simple, easy and affordable. What more could you want? That’s our mission for health insurance. When our members are good, life is good We take a straight forward approach to private health insurance to make life simple. We are people who care about delivery first and fancy titles second. If you have a passion for delivering great customer service skills and a love of innovation, now is the time to join ahm, the fastest growing health insurance brand in Australia.
- Sales or retention experience preferably along with working towards KPIs
- Strong customer service skills with the ability to quickly build rapport and convey empathy over the phone
- Skills in objection and complaint handling
- Ability to take on feedback and use it to build upon and improve performance
- Adaptability to change - change is positive and what keeps us moving in the right direction
- Problem solving skills and a proactive approach to identifying potential issues
- Strong computer skills & the ability to work across a range of computer systems along with picking up new systems quickly

**What We Offer**

Be part of a supportive, tight knit team where your aim is to build & maintain relationships with New and Existing members of ahm health insurance by providing exceptional customer service.

In return for your hard work, we offer a great remuneration package and a range of fantastic benefits including an incentives program. Furthermore, we take the health and wellbeing of our employees seriously encouraging wellbeing at all levels of life.

You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.

**_Please note: Assessment Centres will be taking place between Tuesday 27th June and Thursday 29th June. The start date for this role will be Monday 31st of July and full attendance is required for your 10 weeks of training._**

Medibank has proudly launched their 5th Reconciliation Action Plan, with a focus and commitment to improve employment outcomes for Aboriginal and Torres Strait Islander employees. As an Aboriginal and Torres Strait Islander employee, you can join our Aboriginal Employee Network, have a voice within the company, connect regularly with our CEO, are entitled to Cultural and Ceremonial leave, and most importantly, feel safe and supported to bring your whole self to work.

**A career with us**

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

**To start small and impact bigger.

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