Customer Service
1 week ago
Customer Service & Call CentreSource:
uWorkinJOB DESCRIPTIONCustomer Service & New Work OfficerNew Work and Customer Service RepresentativeIf you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from youHighly autonomous role with a supportive and friendly team cultureOutstanding long term career pathways within a market leaderThrive in this truly dynamic fixed term 12 month contract role – with potential to extendAt Visy, our people make us stand out from the crowd.
The Opportunity:
Visy began manufacturing corrugated cardboard boxes in Melbourne, Australia, in 1948 and has grown to become one of the world's leading privately owned packaging, paper and recycling companies.
We are seeking a dedicated and proactive Customer Service Representative to join our team and ensure seamless order management whilst exuding exceptional customer support.
As a Customer Service Representative you will play a pivotal role in maintaining strong relationships with our key accounts, addressing order-related inquiries, collaborating with internal teams, and contributing to continuous improvement projects.
Your ability to communicate effectively and work collaboratively will be essential in achieving positive outcomes for our customers.Your key areas you will be responsible for will be but not limited to:
Manage day to day customer requestsProvide daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes.
Serve as the primary internal contact for all order-related issues, addressing customer concerns promptly and efficiently.Assist the customer service team during peak periods or when team members are away, ensuring continuous coverage and maintaining high service standardsOversee the New Work requirements, initiating a smooth onboarding of new products and ensuring a seamless customer experience.
What you need to succeed:
Strong communication and interpersonal skillsDetail-oriented and able to multitask in a fast-paced environmentExcellent Customer-Service and Stakeholder Management skillsAbility to work autonomously and as part of a teamExperience in Customer service based roleProficiency in Microsoft Office Suite and CRM systemsWhen you join Visy, you're joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries.
You will be required to meet Visy's employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more .#J-18808-Ljbffr
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